Facilities Manager

Há 2 dias

São Paulo, São Paulo, Brasil JLL Tempo inteiro

About the Role

The Facilities Manager is a key position within our organization, responsible for overseeing the day-to-day operations of our facilities. This includes managing a team of staff, ensuring compliance with safety procedures, and maintaining high standards of service delivery.

Key Responsibilities

  • Develop and execute the overall vision of the facilities team, working closely with the Senior Facilities Manager.
  • Assist in the strategic direction of operations and maintenance teams, aligning with client goals.
  • Ensure all client and JLL safety procedures are followed, and assist in the development of training programs to increase team technical capabilities.
  • Oversee the operational aspects of properties, protecting, maintaining, and improving their value.
  • Inspect sites regularly to guarantee building services meet quality standards, monitor and review preventive maintenance programs.
  • Drive continuous improvement in site performance.
  • Manage third-party contractors/vendors engaged in operating and maintaining properties.
  • Work with the Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.
  • Maintain sites using Service Level Agreements and key performance indicators.
  • Assist in site incident investigation, utilizing structured problem-solving to identify root causes of failures.

Client Relationship Management

  • Develop and maintain positive relationships with Client Managers and Operations teams.
  • Primary interface with clients to determine delivery of committed services and overall satisfaction with JLL performance.
  • Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
  • Ensure best practices are implemented to meet client expectations.
  • Represent the maintenance of good relationships with landlords, tenants, and subtenants at each leased property.
  • Identify opportunities to improve quality, customer service, and cost performance, and execute approved plans.
  • Assist in the creation of reports and presentations for senior management.
  • Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics, and Excellence.

Employee Management

  • Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, best practices, and delivering rewards and recognitions to promote safe behavior.
  • Work with the regional team to provide strategy, vision, and continuous improvement to drive facility personnel to advance quality-of-service delivery and further the client partnership.
  • Foster a collaborative teamwork environment, promoting energy and enthusiasm, maximizing productivity.
  • Ensure optimal rollout and training in the use of standard CMMS tools, processes, and systems, where possible, and ensure facility compliance with the use of new tools.
  • Complete all performance reviews, both mid-year and year-end, on a timely basis, ensuring individuals who do not achieve excellence or show significant performance problems are coached and put on improvement plans.
  • Work with the Account Management team to source employee career growth and development opportunities within or outside of the account, understanding employee career growth aspirations to enable matching of firm needs with employee abilities.
  • Promote a culture of diversity and inclusivity for all team members.

Financial Management

  • Team with the Senior Facilities Manager to develop and maintain operating budgets for sites, meeting targets as defined in KPIs, and provide written variance analysis and forecast to clients.
  • Meet specific cost savings targets to contribute to the account achieving significant savings throughout the contract term of outsourced operations.
  • Manage work to align with budgets.
  • Support developing and executing facilities-related cost savings measures to reduce spending in accordance with budget challenges and cost-saving targets.
  • Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
  • Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
  • Team with the Senior Facilities Manager to develop property-specific multi-year capital improvement project plans and manage the process to complete in-scope projects.
  • Ensure compliance with Jones Lang LaSalle minimum audit standards.

Skills & Qualifications

  • Bachelor's degree.
  • Solid experience in managing facilities teams.
  • Demonstrated experience in managing operations in a fast-paced work environment.
  • Superior client relationship management skills.
  • Demonstrated organizational and problem-solving skills.
  • Ability to plan and manage within budget and time constraints.
  • Familiarity with and understanding of various building systems.
  • Ability to multitask and work without direct supervision.
  • Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Possess strong written, verbal, and people skills, with a strong collaborative management style.

About JLL

JLL is a global leader in real estate and investment management services. We take our responsibility to protect personal information seriously and strive to create a diverse and inclusive work environment where everyone feels valued and empowered to reach their full potential.

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