Senior Fraud Prevention Specialist

Há 6 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeLeadership Tempo inteiro R$70.000 - R$105.000
Job Title: Operations Manager

We are seeking an experienced Operations Manager to join our dynamic team. This role offers an exciting opportunity to lead and develop high-performing teams in a fast-paced environment.


Key Responsibilities:
  • Manage and support agents within the team, ensuring high performance and professional development.
  • Monitor attendance, punctuality, and scheduling to ensure optimal team coverage across all shifts.
  • Foster a collaborative and high-performance culture through coaching, mentoring, and regular feedback.
  • Act as an escalation point for complex issues, guiding agents to effective resolutions.

Player Operations:
  • Oversee fraud prevention processes, including the detection of suspicious transactions and the early identification of risks.
  • Supervise KYC and Enhanced Due Diligence (EDD) procedures to ensure compliance with AML, KYC, and PCI DSS standards.
  • Manage payment workflows, including account resets, redemptions, and bonus approvals, while ensuring adherence to policies.
  • Collaborate with internal teams to ensure operational consistency and improve documentation practices.

Operational Excellence:
  • Monitor and analyze team KPIs, identifying gaps and implementing improvements to enhance performance.
  • Develop and manage schedules to ensure adequate staffing and balanced workloads within the team.
  • Collaborate with the Senior Manager to implement automation and process optimization strategies.
  • Coordinate with training teams to translate findings from QA audits and operational data into actionable learning programs.

Requirements:
  • Minimum 3 years in fraud prevention, payments, or KYC operations, with at least 1 year in a leadership or supervisory role.
  • Experience in the iGaming or financial services industry is preferred.
  • Familiarity with USA/European gaming accounts is a plus.

Skills and Qualifications:
  • Proven ability to lead and develop high-performing teams.
  • Strong organizational skills to manage complex operations effectively.
  • Analytical mindset with a focus on identifying trends and implementing data-driven solutions.
  • Excellent written and verbal communication skills for managing internal and external stakeholders.

What We Offer:
  • Competitive salary.
  • Flexible, remote-working opportunities.
  • Training and development to help you grow in your career.
  • Collaboration with international teams.
  • The chance to be part of a fast-growing company shaping the future of gaming.

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