Agriculture Machinery Specialist

2 semanas atrás

Campinas, São Paulo, Brasil beBee Careers Tempo inteiro

Job Overview

The role of a Technical Support Engineer is to ensure that our partners, resellers and clients are successfully trained in demonstrating, installing, and using our agriculture machinery.

This position involves providing timely technical support and training on product needs and issues via email, phone, web conference and in person.

The successful candidate will be responsible for developing and managing the relationship with resellers and clients, being responsible for their product updates and technical requests.

Additionally, this role requires problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.

Key Responsibilities:

  • Ensure the successful onboarding of new partners from both a hardware and software perspective.
  • Provide timely technical support and training on product needs and issues.
  • Develop and manage the relationship with resellers and clients.
  • Perform problem analysis to resolve product related issues.
  • Support sales functions as a technical expert/consultant for precision agriculture.
  • Develop and update training materials.

Requirements

To be considered for this position, candidates must possess a Bachelor's or master's degree in Agricultural Engineering, Geomatics, Precision Agriculture, Agricultural Technology, or a related field.

Minimum of 3 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...

Candidates must also possess strong problem-solving skills and excellent analytical skills.

Presentation and public speaking skills, including training and technical demonstrations, are also required.

Fluency in Portuguese and professional level of English – written and oral – are mandatory.

Travel Requirements

This role may require travel to business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support our team.

What We Offer

A job in an international result-oriented company where you can make full use of your skills.

Excellent business environment and career prospect in dynamic, high growth market.

The opportunity to develop yourself and be part of a fast-growing global company.

Remuneration commensurate with experience.

Benefits

  • A job in an international result-oriented company.
  • Excellent business environment and career prospect.
  • The opportunity to develop yourself and be part of a fast-growing global company.

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