
Operational Manager
Há 2 dias
Job Title: Service Manager
Key Responsibilities:- Lead a team of 20 people to achieve exceptional results.
- Manage technical and ITL knowledge, ensuring seamless operations.
- Cultivate cross-functional skills and experience in infrastructure, batch jobs, and monitoring.
- Develop and implement crisis management strategies for War Rooms, Severity 0, 1, and 2.
- Drive performance monitoring and improvement through KPIs, incidents, and enhancements.
- Maintain stakeholder relationships across internal clients, vendors, and support areas worldwide.
- Contribute to demand and strategic planning through workshops.
- Implement and integrate Global Service Desks.
- Enhance applications and infrastructure.
- Automate Q&A processes and resolve troubled projects.
Desirable Skills:
- Advanced English (North America customer).
- Availability for Campinas Region.
What We Offer:
- A dynamic and challenging work environment.
- Opportunities for professional growth and development.
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