Operational Manager

Há 2 dias


Blumenau, Santa Catarina, Brasil beBeeManagement Tempo inteiro R$90.000 - R$120.000

Job Title: Service Manager

Key Responsibilities:
  • Lead a team of 20 people to achieve exceptional results.
  • Manage technical and ITL knowledge, ensuring seamless operations.
  • Cultivate cross-functional skills and experience in infrastructure, batch jobs, and monitoring.
  • Develop and implement crisis management strategies for War Rooms, Severity 0, 1, and 2.
  • Drive performance monitoring and improvement through KPIs, incidents, and enhancements.
  • Maintain stakeholder relationships across internal clients, vendors, and support areas worldwide.
  • Contribute to demand and strategic planning through workshops.
Special Projects:
  • Implement and integrate Global Service Desks.
  • Enhance applications and infrastructure.
  • Automate Q&A processes and resolve troubled projects.

Desirable Skills:

  • Advanced English (North America customer).
  • Availability for Campinas Region.

What We Offer:

  • A dynamic and challenging work environment.
  • Opportunities for professional growth and development.


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