Designated Support Engineer Sao Paulo, Brazil
2 semanas atrás
Databricks is seeking an experienced Designated Support Engineer to join our team. As a Designated Support Engineer, you will be responsible for providing high-touch support to our strategic customers, ensuring their success with our products and services.
Key Responsibilities- Develop and maintain close relationships with strategic customers
- Coordinate and prioritize business-critical cases/events
- Project manage all open support cases on a daily basis
- Facilitate correspondence with Engineering, Product Team, SMEs, Accounts Teams, and inspire active engagement to ensure forward progress on support cases
- Directly engage on business-impacting situations and ensure recovery of functionality for the customer
- Review upcoming customer events and planned production activities to identify potential problems, then plan and implement solutions
- Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays, and mitigate issues
- Own and drive escalated issues blocking production success
- Effectively use sound business judgment, risk avoidance, and subject matter expert resources to coordinate team efforts to solve problems
- Carry out regular reviews of customer cases to identify trends
- Handle challenging situations in a fast-paced environment
- Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders
- Serve on and actively participate in customer steering committee meetings
- Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools
- Pilot new programs and drive continuous improvement initiatives for production customers
- Participate in our 24x7 program
- 3 to 5 years of customer-facing experience as Technical Account Manager, Designated Support Engineer, or in related areas like implementation, Technical Support, or Solutions Architect
- Minimum 3 years' experience designing and developing, testing, and sustaining Python/Java/Scala based applications required
- Demonstrated analytical and problem-solving skills, particularly those that apply to a "Distributed Big Data Computing" environment
- You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
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Brasil Databricks Inc. Tempo inteiroJob Title: Designated Support EngineerDatabricks is seeking an experienced Designated Support Engineer to join our team in Sao Paulo, Brazil. As a key member of our support organization, you will be responsible for providing high-touch support to our largest strategic customers.Key Responsibilities:Develop and maintain close relationships with strategic...
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