Business Process Manager

1 semana atrás

Curitiba, Paraná, Brasil beBeeStrategic Tempo inteiro R$54.000 - R$93.000
Key Business Operations Role

Serving as liaison between client and Vendor development and operational team to proactively update and flag emerging issues.

As a key business operations professional, you will optimize program operations with focus on process management, strategic initiatives, and ensure basics are always in place.

You will walk the walk – Ensure agreed deliverables are met on time and in right quality, Regular coaching and development of the team lead group is indispensable to provide consistent messaging, coaching, performance management and prioritization of tasks of all teams.

  • Ascertain that the quality assurance team ensures processes are in accordance with client expectations.
  • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.
  • Able to clearly outline current performance drivers for their program(s) and actions to improve.

Liaise with client Program Manager to ensure Vendor's Personnel meets client recommended requirements. Managing the scheduling and chairing of all account review meetings and work with client applicable manager(s) and/or dedicated operations lead(s) to review daily, weekly, and monthly operations and performance.

The role requires diverse experience in scalable operations and sales environments ideally with experience in managing internal and external stakeholders to drive results. Strong collaboration skills across function and regions, ability to adapt to a fast-paced, international work environment with a passion for making an impact and sharing best practices.

Exceptional communication and presentation skills; able to articulate the story and drivers behind positive or negative performance trends tied to tangible actions. Strong critical and analytical thinking with an entrepreneurial and proactive mind-set. Ability to effectively prioritize tasks and manage time, even under high pressure situations. Fluency and excellent communication skills in English.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

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