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Customer Experience Innovator
2 semanas atrás
At the forefront of marketing innovation, we are seeking a seasoned professional to drive impactful customer experiences.
We champion adaptability in our approach, ensuring our solutions resonate with individuals' needs and aspirations.
Our Approach:- Insight-Driven Solutions: Identifying customers' goals and tailoring responses to meet their expectations.
- Engagement Strategies: Crafting communication plans that foster genuine connections with customers.
- Experience Design: Delivering seamless interactions across channels and platforms.
Your Role:
- Lead Customer Journey Mapping: Architecting comprehensive experiences using data-driven insights.
- Illuminating Opportunities: Uncovering and capitalizing on engagement opportunities to deliver significant customer value.
- Marketing Campaign Development: Creating campaigns that leverage CRM principles to maximize client business objectives.
- Experience Program Design: Developing holistic customer experience programs across multiple touchpoints.
Key Responsibilities:
- Strategic Communication: Leading communication strategy development, leveraging insights to effectively generate and nurture leads and customers.
- Creative Brief Development: Researching and writing compelling creative briefs for internal teams and clients.
- Content Strategy: Developing engaging content strategies for new campaigns, driving customer behavior change.
