
Operations Management Professional
Há 2 dias
We are seeking a Senior Manager to oversee the in-house operations of our Digital Services Center. The successful candidate will ensure impeccable service delivery, meet productivity and efficiency targets, and emphasize timely, accurate, and complete transaction handling.
About this role:
You will manage the employee services community, onshore in countries, and lead reviews with the functional leadership team and key stakeholders. Additionally, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies.
Main responsibilities:
- Manage vendors delivering services for the processes
- Identify service improvements to continuously improve the quality of the service provided
- Oversee the employee services center's annual budget
- Handle local change requests and follow the global employee services governance framework
- Train employees and lead, coach, motivate, train, and inspire direct reports to deliver the employee services agenda
Requirements:
- Proven experience managing people and relating well with all colleagues
- Excellent communication, interpersonal, and customer service skills
- Managing a shared service or BPO delivery center regionally in a global organization
- Managing vendor relationships
- Project management with experience managing large-scale projects
- Data analysis with a focus on accuracy and attention to detail
- Multi-tasking, problem solving, and managing fluctuating workloads
- Building relationships, motivating, educating, and mentoring
- Taking initiative
What we offer:
A dynamic and inclusive work environment where you can drive your future and accelerate your career. We believe in breaking stereotypes and barriers to ensure representation within our company.
Relocation support:
Available for qualified candidates
Mondelēz Brasil:
We are part of Mondelēz International, one of the world's leading snacking companies. Our factory is located in Brazil and we are present in more than 700,000 points of sale across the country.
About us:
We are an equal opportunity employer and welcome applications from diverse backgrounds.
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