Desktop Support Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil HCLTech Tempo inteiro
Job Description

As a Desktop Support Analyst at HCLTech, you will play a crucial role in ensuring the smooth operation of our desktop systems. Your primary responsibility will be to provide technical support to end-users, resolving hardware and software issues in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, or remote desktop sessions
  • Troubleshoot and resolve hardware and software issues, including printer and laptop support
  • Set up and test desktop computer peripherals for new users
  • Perform system changes in accordance with organizational policies
  • Conduct remote desktop troubleshooting and document ticket maintenance
  • Maintain technical documentation in collaboration with other functional departments
  • Own end-to-end activities for new OS and application rollouts
  • Work on proactive tickets triggered by Workblaze tools until closure or escalation
  • Assist users in setting up VPN, Citrix, Azure, and VDI
Requirements:
  • Degree completed or in progress in IT
  • Solid experience with hardware and software troubleshooting and network basic support
  • Excellent verbal and written communication skills
  • Advanced/fluent conversational English (mandatory)
  • Advanced/fluent conversational Spanish (mandatory)

Please submit your resume in English.


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