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Help Desk Support Specialist

2 meses atrás

São Paulo, São Paulo, Brasil TransPerfect Tempo inteiro US$750
About the Role

We are seeking a highly skilled and experienced Help Desk Support Specialist to join our team at TransPerfect. As a Help Desk Support Specialist, you will be responsible for providing exceptional IT services to our employees, installing and supporting Windows and Mac-based hardware and software, and responding to support requests on a daily basis.

Key Responsibilities
  • Provide technical support to employees via phone, email, and in-person
  • Install and configure hardware and software, including printers and USB devices
  • Diagnose and resolve desktop hardware and software problems
  • Document and maintain an inventory of computing equipment
  • Collaborate with other teams to resolve complex technical issues
Requirements
  • Minimum 3+ years of experience in a help desk or technical support role
  • Excellent technical troubleshooting skills and knowledge of Microsoft Windows Desktop Operating Systems
  • Excellent communication and interpersonal skills
  • Ability to work in a dynamic, fast-paced environment
  • Ability to work in a team-oriented, collaborative environment
Preferred Qualifications
  • Working knowledge of a past Helpdesk/Support Ticketing system
  • Experience with Microsoft Active Directory
About Us

TransPerfect is a leading provider of language and technology solutions, with a global presence and a commitment to quality and client service. We offer a full range of services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services.

We are proud to be a certified ISO 9001 and ISO 17100 company, with a reputation for excellence and a commitment to innovation. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.