Solutions Support Technician

Há 4 dias

Indaiatuba, São Paulo, Brasil beBeeTechnical Tempo inteiro R$1.600.000 - R$2.000.000

Job Opportunity: Technical Support Specialist

About the Position

You will be part of a team responsible for ensuring the continuity and performance of critical applications on a global scale. This is an excellent opportunity for those who want to grow technically in an international and evolving environment.

Key Responsibilities:
  • Provide support and assistance for corporate systems, including ticket creation, analysis, and follow-up, focusing on resolution within SLA;
  • Perform initial investigations to identify the root cause of incidents;
  • Interface with Infrastructure and Development teams to ensure problem resolution;
  • Maintain constant communication with users and participate in crisis meetings when necessary;
  • Generate operational reports with weekly and monthly indicators;
  • Participate in a collaborative environment integrated with international teams.
Required Skills and Qualifications:

For each level (JUNIOR, MID-LEVEL, SENIOR):

  • Fluent English;
  • Support for .Net applications, IIS (Internet Information Services), MS SQL Server;
  • Familiarity with ITSM tools (e.g., ServiceNow) and concepts such as Incidents, Requests, and SLA;
  • Advanced English.

Additional requirements for each level:

  • JUNIOR: Some experience with technical support or corporate applications, basic experience with .NET, IIS (Windows Server), and MS SQL Server, ability to execute simple SQL queries, introductory knowledge of API calls (validating responses and status).
  • MID-LEVEL: Solid experience supporting applications developed in .NET, hosted on IIS, with MS SQL Server databases, autonomy to perform root cause analysis, SQL queries, and REST API validations, experience with ITSM tools and a strong understanding of support processes.
  • SENIOR: Proven experience supporting critical applications in .NET/IIS/SQL Server environments, strong analytical skills to investigate problems, validate integrations (APIs), and propose improvements to support processes, mastery of ITIL processes.
About Our Organization

We are creating a modern technology center in Brazil, which will serve as the strategic hub to support all our global units.

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