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Sales and Service Documentation Specialist
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We're seeking a skilled technical author to join our team. In this role, you'll be responsible for developing high-quality technical information for customers and dealer technicians.
Key Responsibilities- Create in-depth operators manuals, workshop manuals, and assembly instructions that meet the highest standards of accuracy and usefulness.
- Liaise with subject matter experts to gather and distribute relevant information for technical content creation.
- Review and collaborate with SMEs to ensure the technical accuracy and usability of authored content.
- Initiate workflows to release technical information through our digital tools.
- Develop technical documentation for complex products.
- Collate information from various stakeholders to identify re-use topics.
- Access engineering systems to upload material for content creation providers.
- Review output delivered from content creation providers and request shared reviews.
- Deliver review comments to content creation providers and create rework requests if necessary.
A customer-centric approach is essential for this role, which directly impacts our key results.
