Technical Customer Support Specialist

Há 4 dias


Brasil Judge Company Limited Tempo inteiro

We are seeking a skilled Technical Customer Support Specialist to join our team at Judge.me. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Provide installation and onboarding support for new users
  • Offer omnichannel support through chat, email, calls, social media, and forums
  • Solve technical issues or prepare them for our developers
  • Answer questions about app features and settings
  • Improve users' stores by fine-tuning settings and customizations

Requirements:

  • English, Spanish, Portuguese language skills
  • A positive attitude to make users successful
  • Willingness to learn about e-commerce, technical aspects of our app, and Shopify/WooCommerce/BigCommerce/Squarespace
  • Minimum technical requirements: internet speed, computer specifications, and software versions

What We Offer:

  • Job title: Technical Customer Support Specialist
  • Working hours: 12:30 - 21:30 BRT (8 hours a day and 1-hour lunch break)
  • Location: Remote work until we have an office in São Paulo

We are a small and growing team, and your work will have a significant impact. You'll get first-hand experience with our customers, helping us improve our services. We value open communication, and your ideas and feedback are welcome and appreciated.



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