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Dispute Resolution Specialist

Há 1 mês

Brasília, Distrito Federal, Brasil WHIZZ Tempo inteiro

We are on a mission to revolutionize the transportation industry for delivery drivers at Whizz. Our goal is to provide reliable and convenient mobility solutions, regardless of financial or credit history. We offer a range of vehicle ownership and financing options to democratize access and drive success for our customers.

We are seeking a Dispute Resolution Specialist to join our remote team. As a key member of our team, you will be responsible for reviewing and evaluating customer disputes and complaints to determine their validity and the appropriate course of action.

Responsibilities:

  • Review and evaluate customer disputes and complaints to determine their validity and the appropriate course of action.
  • Conduct thorough investigations into disputed transactions, gathering all necessary information and evidence.
  • Prepare detailed and persuasive responses to customer disputes, addressing each issue with accuracy and professionalism.
  • Collaborate with customers and internal teams to gather additional information and ensure timely resolution of disputes.
  • Escalate complex disputes to senior management or legal counsel as needed and assist in the development of strategies for resolution.
  • Maintain accurate records of dispute resolution activities and outcomes for reporting purposes.

Requirements:

  • 1+ experience in dispute resolution or a related field.
  • Experience handling disputes in Stripe.
  • Proficiency in Microsoft Office, Google Workspace and other relevant software.
  • Strong analytical, problem-solving and communication skills.
  • Detail-oriented with a high level of accuracy.
  • Fluent in English (C1-C2 level).

Working Hours:

  • Part-time, 20 hours per week
  • Monday to Friday, during daytime hours (EST)

Benefits:

  • Competitive salary
  • Opportunities for professional and career growth.
  • Friendly and supportive team.
  • Opportunity to work at an international level.