Incident Management Investigator
Há 3 dias
Job Summary
">We are seeking a proactive Incident Management Specialist to play a crucial role in ensuring business continuity and protecting customer experience.
">The successful candidate will be responsible for proactively managing incidents, performing monitoring and incident management activities, and working on shifts (16/7 coverage) to monitor multiple business systems and detect incidents across multiple service dependencies.
">Key responsibilities include executing appropriate redundancy protocols based on service type, coordinating incident communication with multiple parties, familiarizing yourself with incident management documentation, and learning the company products at a technical and operational level.
">You will also liaise with third parties during incident management, understand how the environments and available configurations work, acquire insight into incident management processes in a global company, communicate daily with other teams in and outside the company, and constantly develop skills and get new knowledge in the incident management domain.
">Additionally, you will carry out investigations to determine incident root causes, possess knowledge of monitoring and incident reporting methodologies and processes, and have good written and verbal communication skills in English to communicate with team members, clients, and stakeholders.
">Requirements
">- ">
- Proactive approach to incident management">
- Strong problem-solving skills">
- Excellent written and verbal communication skills">
- Ability to work effectively in a fast-paced environment">
- Familiarity with incident management tools and software">
- ">
Benefits
">This is an excellent opportunity to join our team and contribute to the success of our organization. As a Monitoring Specialist, you will have the opportunity to work in a dynamic and challenging environment, develop your skills and knowledge, and make a real impact on our business.
">Our company offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that supports the health and wellbeing of all employees.
">How to Apply
">If you are a motivated and organized individual with a passion for incident management, we encourage you to apply for this exciting opportunity.
">Please submit your application, including your resume and cover letter, to us.
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