
Dedicated IT Incident Resolution Specialist
1 dia atrás
We are seeking a highly skilled and experienced Incident Manager to join our team at New Era Technology. As an Incident Manager, you will be responsible for monitoring various global Network Monitoring and ticket buckets for dedicated clients to ensure timely assignment and resolution of incidents to meet Service Level Agreements.
Key Responsibilities:- Providing complete and accurate information on the event which helps in providing appropriate resolution
- Responding to mails or calls made by Service Desk or Specialist Support Team on time, to ensure timely resolution of the event
- Monitoring the volume of Incidents, Incident resolution, pending Incidents, complaints, communications and escalations
- Routing the requests to Specialist Support Team
- Monitoring the status and the progress towards the resolution of all the open Incidents
- Keeping the affected Incident Initiator updated on the progress
- Following the escalation (this include technical, vendor and management) and communication (this include standard and management) procedure
- Taking resolution confirmation and resolving the Incident record
- Analyzing the Incident flow/volume and suggesting for appropriate action
- Working on pending Incident report, major incident report etc. and drive for closure
- Detecting the possible Problems and assigning them to the Problem Management team for resolution
- Providing Management Summary and Analysis - Start and drive incident bridges proactively/actively until resolution - Confirm resolution and resolve the Incident record
- Ensure that technical staff updates tickets and IM process is correctly followed
-
IT Expert
Há 3 dias
São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$160.000 - R$215.000Kaspersky protects individuals and corporate clients worldwide from cyber threats. Our team of over 5,000 experts works together to safeguard the world.As a Senior Technical Account Manager, you will be the primary point of contact for premium support customers, ensuring their satisfaction with our products and services.Key Responsibilities:Manage customer...
-
Latam Incident Manager
4 semanas atrás
São Paulo, São Paulo, Brasil New Era Technology Tempo inteiro**MIM - Major Incident Manager**- Be more than just an employee. Join New Era's growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to "securely connect people, places, and information in a rapidly changing digital world." Work...
-
Bilingual IT Support Specialist
Há 3 dias
São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$52.000 - R$97.000Job Opportunity: Bilingual IT Support SpecialistWe are seeking a highly skilled and experienced Bilingual IT Support Specialist to fill this exciting role. This is an excellent opportunity to work in a dynamic environment and contribute to the success of our organization.About the Role:This position involves providing technical support to ensure timely...
-
Senior Resolution Specialist
Há 2 dias
São Paulo, São Paulo, Brasil Genesys Tempo inteiroBuild something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best.Your potential is waiting; why are you?Job Title: Senior Resolution Specialist (Individual contributor)Department & Team: CSSJob Reports to: Head of Resolution...
-
IT Operations Specialist
Há 3 dias
São Paulo, São Paulo, Brasil beBeeInformationTechnology Tempo inteiro R$86.407 - R$91.212Job Title: IT Operations SpecialistThis is an onsite position responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools.Key responsibilities include project implementation, endpoint security applications - compliance, Bigfix, remote support, field support, equipment...
-
IT Support Specialist
1 dia atrás
São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$90.000 - R$120.000Job Title: IT Support SpecialistProvide local support and monitoring solutions for legacy systems.Manage incidents, problems, changes, releases, and deployments.Collaborate with teams to drive the use of standard tools and reports.
-
IT Support Specialist
Há 3 dias
São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro US$51.311 - US$82.443Job OpportunityWe are seeking a highly skilled IT professional to join our team as an IT Support Specialist. As a key member of our technology services division, you will play a vital role in ensuring seamless day-to-day IT operations and delivering exceptional support to our internal stakeholders.The ideal candidate will possess strong technical skills,...
-
Dispute Resolution Specialist
Há 7 horas
São Paulo, São Paulo, Brasil beBeeCredit Tempo inteiro US$6.000 - US$8.400Dispute Resolution Expertise RequiredJob Title: Dispute Resolution SpecialistWe are seeking a highly detail-oriented and organized individual to manage dispute resolution processes at scale. This includes preparing, processing, and mailing letters with utmost accuracy while ensuring timely compliance.Prepare, format, and mail dispute letters accurately and...
-
IT Analyst
Há 4 dias
São Paulo, São Paulo, Brasil Siemens Healthineers Tempo inteiroJoin us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique...
-
IT Support Professional
Há 3 dias
São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$49.000 - R$74.000IT Service Delivery SpecialistWe are seeking a highly skilled and experienced IT Service Delivery Specialist to join our team. In this role, you will be responsible for providing technical support to end-users via various communication channels.Deliver timely and effective technical support to users via phone, email, and chat platforms.Utilize...