Chief Customer Success Officer

Há 2 dias

Porto Alegre, Rio Grande do Sul, Brasil beBeeCustomerSuccess Tempo inteiro US$94.000 - US$124.000
Job Overview

As a key member of our organization, you will be responsible for leading our global customer success team. The successful candidate will have a proven track record in customer success, revenue management, and technology, with experience in SaaS or software industries.

Key Responsibilities
  • Develop and implement strategic plans to ensure customer success.
  • Lead a high-performing CSM team, providing guidance and support to achieve individual and team goals.
  • Collaborate with cross-functional teams, including sales, marketing, product development, and support to drive customer success.
  • Ensure timely resolution of customer issues, working closely with team members to deliver excellent customer service.
  • Develop and maintain relationships with customers, ensuring their needs are met and expectations exceeded.
Requirements
  • Excellent academic results at school and university.
  • Bachelor's or equivalent degree in Business, Communication, or STEM.
  • Knowledge and passion for customer success, revenue management, and technology, experience in SaaS or software industries.
  • Track record of bringing exceptional customer success experience results.
  • Commitment to continuous learning and improvement - curious, flexible, scientific.
  • Creative problem-solving and cross-team collaboration.
  • Experience growing and developing a CSM team.
  • Hands-on approach to using data to drive team activities and continuous improvement.
What We Offer
  • Distributed work environment with twice-yearly team sprints in person.
  • Personal learning and development budget of USD 2000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to new locations to meet colleagues from your team and others.
  • Priority Pass for travel and travel upgrades for long haul company events.

The ideal candidate will possess strong leadership skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity.

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