Amazon Connect Systems Engineer

2 semanas atrás


Ituiutaba, Minas Gerais, Brasil Ittconnect Tempo inteiro
About the Role

Ittconnect is seeking a highly skilled Amazon Connect Systems Engineer to join our team. As a key member of our team, you will be responsible for designing, implementing, and supporting complex contact center systems for our clients.

Key Responsibilities
  • Solution Design: Collaborate with senior staff to design and implement contact flow routing using speech recognition, queues, routing profiles, and users.
  • Production Support: Provide 24/7 global support for critical contact center systems, working trouble tickets, and escalating to teammates as needed.
  • Systems Lifecycle Management: Assist in executing updates of contact flows, Lex, and other CCaaS dependencies, and stay current on new core and app infrastructure technologies.
  • Continuous Process Improvement: Assess contact center technologies, releases, and upgrades to identify areas for improvement.
Requirements
  • 10+ years of IT experience
  • Fluent in English
  • Strong working knowledge of AWS, including Amazon Connect, Lex, Lambda, DynamoDB, CloudFront, Cognito, and CloudWatch
  • Agile methodology experience, including scrum practices
  • Experience with issue and project tools, such as JIRA and Confluence
  • Ability to work in an on-call rotation

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