Senior Operations Manager

4 semanas atrás


Santo Amaro, Bahia, Brasil Healthcare Businesswomen'S Association Tempo inteiro
Job Summary

As a Senior Operations Manager at the Healthcare Businesswomen's Association, you will be responsible for overseeing all operations and activities to ensure compliance with business partner requirements, regulatory standards, and organizational policies.

Main Responsibilities
  • Direct and oversee all processes to ensure efficient allocation of resources and timely deliverables.
  • Select, recruit, develop, and manage a high-performing team, providing coaching, mentorship, and training initiatives to foster a culture of learning and collaboration.
  • Author, review, and approve GxP documents and reports, ensuring compliance with regulatory requirements and organizational standards.
  • Manage key accounts in workflow applications, ensuring appropriate execution of deliverables and timely follow-up actions.
  • Generate and analyze reports, monitoring process and system integrity, and driving adherence to defined processes.
  • Lead new developments or expansion projects, monitoring progress and deviations, and ensuring business partner and management are informed of issues and mitigation plans.
  • Act as an escalation contact point for business partners and team members, leading investigations to ensure compliance with local and global operating procedures.
  • Ensure all time readiness for business partners and internal audits, following up on implementation of agreed CAPAs.
  • Support process harmonization and continuous improvement efforts, ensuring quality standards and turnaround times are met.
  • Collect and communicate key performance indicators and metrics to monitor team performance and project progress.
  • Provide technical guidance, mentoring, and support to onboarding associates, developing training content and programs.
Key Performance Indicators
  • Assigned deliverables meet targets for quality, time, and productivity in adherence with business standard operation procedures.
  • Positive customer feedback.
  • People development.
  • Ability to find creative ways to improve and innovate.
  • No critical audit findings.
Minimum Requirements
  • Work Experience: Overall 6-10 years of experience in GxP, Quality Assurance, or related Pharma Domain.
  • Past work reflects a track record of operational excellence.
  • Skills: Continuous Learning, Dealing With Ambiguity, Strong people management and development skills, GMP Procedures, QA (Quality Assurance), Quality Standards, Self Awareness.
  • Languages: Portuguese, English.

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