Manager - Escalations, Registration & Compliance
2 meses atrás
Minimum Requirements:
- Bachelor’s degree or equivalent
- Extensive relevant industry experience (5+ years) across operations, risk, fraud investigations and/or compliance, etc.
- 2+ years of supervisory experience
- Project management experience
- Advanced working knowledge of MS Office (esp. MS Excel, Word)
- English written and verbal skills coupled with the ability to comfortably and confidently present to all levels within the business
- Analytical aptitude, including the ability to mine and analyse large, complex data sets
At Amazon, we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by joining the Registration and Compliance (R&C) Escalations Team.
In this role, you will be a part of the R&C Shared Services (SS) organisation, leading our escalations team. The Escalation Manager sets the vision, direction, and culture of their team by driving process improvement, motivating a team of exceptionally driven, customer-obsessed Escalations Specialists, while maintaining a singular focus on ensuring and improving a world-class customer experience. This position requires the ability to facilitate and execute quality executive write-ups as well as the ability to take key business decisions, working backward from our customers and business goals.
Key Job Responsibilities:
- Successful leadership and development of a team of executive escalation specialists and managers based in Europe, India, and San Jose.
- Manage individual and team performance expectations and goals, maintaining service levels, and holding the team accountable to meet and exceed performance targets.
- Support your team in conducting highly sensitive Escalation investigations, ensuring high-quality standards for non-compliance findings, root cause analysis, and corrective and preventative recommendations.
- Support in narrative write-ups requested by executives and stakeholders.
- Lead continuous improvement projects and drive standardisation in procedure across geographies and organisations, collaborating with key partners.
- Lead performance and business reviews for the escalations program.
A Day in the Life:
The primary role of this position is to provide leadership and guidance to the teams under supervision, manage front line managers and escalation specialists to achieve the program goals, while working closely with Global Process Owners (GPOs), Ops Functional Leads & Leads for different RCO support functions to drive metrics and improvement projects focused on customer experience.
Additional Qualifications:
- Six Sigma Lean, green belt certified or equivalent working experience.
- Advanced qualifications such as MBA would be advantageous.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use, and transfer the personal data of our candidates.
#J-18808-Ljbffr-
Escalations and Compliance Team Lead
4 semanas atrás
Espírito Santo, Brasil Amazon Spain Services, S.L.U. Tempo inteiroAbout the Role:As a key member of the Registration and Compliance (R&C) Escalations Team at Amazon Spain Services, S.L.U., you will be responsible for leading our escalations team and setting the vision, direction, and culture of the team by driving process improvement, motivating a team of exceptionally driven, customer-obsessed Escalations Specialists,...
-
Manager - Escalations, Registration & Compliance
2 meses atrás
Espírito Santo, Brasil Amazon Spain Services, S.L.U. Tempo inteiroMinimum Requirements:Bachelor’s degree or equivalentExtensive relevant industry experience (5+ years) across operations, risk, fraud investigations and/or compliance, etc.2+ years of supervisory experienceProject management experienceAdvanced working knowledge of MS Office (esp. MS Excel, Word)English written and verbal skills coupled with the ability to...
-
Senior Operations Manager for Escalations and Compliance
4 semanas atrás
Espírito Santo, Brasil Amazon Spain Services, S.L.U. Tempo inteiroAbout the Role:We are seeking a highly skilled and experienced Operations & Compliance Manager to join our team at Amazon Spain Services, S.L.U.Key Responsibilities:Lead and manage the escalation and compliance operations team, ensuring seamless execution of processes and procedures.Develop and implement effective risk management strategies to mitigate...
-
Senior Construction Manager
4 semanas atrás
Espírito Santo, Brasil Amazon Spain Services, S.L.U. - B76 Tempo inteiroJob SummaryAmazon Spain Services, S.L.U. - B76 seeks a highly skilled Senior Construction Manager to lead our engineering and construction projects from design phase through implementation and operation. The ideal candidate will have a strong background in construction management, a proven track record of delivering projects on time and within budget, and...
-
Project Manager
3 semanas atrás
Guarapari, Espírito Santo, Espirito Santo, Brasil CRC Evans Tempo inteiroAs a Project Manager, responsibilites will include overseeing the entire project lifecycle, ensuring alignment with client expectations and the contractual agreements. This will also include acting as the primary client liaison, monitoring costs and budgets, tracking deliverables, evaluate project performance and ultimately driving successful project...
-
Gerente de Produto
4 semanas atrás
Espírito Santo, Brasil Empresa de Tecnologia da Informação Tempo inteiroEmpresa de Tecnologia da Informação admite Gerente de Produto em Serra. Garantir a elaboração, refinamento e priorização continua o Backlog da equipe ágil de acordo com DoR estabelecido. Entender, contribuir e influenciar os aspectos de negócios que compõem o Backlog do produto. Interagir com Product Manager, Business Owners, SMEs e outros Product...
-
Purchasing Manager
2 meses atrás
Espírito Santo, Brasil Boundless Life Tempo inteiro**About Boundless Life** Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer. Through premium kid-friendly lodging...
-
Purchasing Manager
2 semanas atrás
Espírito Santo, Brasil Boundless Life Tempo inteiro**About Us**Boundless Life is a pioneering remote work community that empowers families to experience the nomad lifestyle. Our mission is to create a complete "live abroad" experience for families, with a cutting-edge education system and premium kid-friendly lodging.We are a community of like-minded families who want to explore the planet while working...
-
Clinical Project Manager
6 meses atrás
Santo Amaro, Brasil Novartis Tempo inteiro**Summary**: The SSO Clinical Project Manager (CPM) at Novartis is responsible for the daily management, oversight and reporting of Global Drug Development (GDD) studies, ensuring compliance and acting as the main point of contact within the country/cluster/hub for these studies. The CPM coordinates with various team members and managers to execute studies...
-
Technology Manager
2 meses atrás
Espírito Santo, Brasil Royal A-ware Tempo inteiroAbout Royal A-ware We are a traditional family concern, with over 130 years of experience in the food business. With over 3,000 colleagues, we strive every day to produce the tastiest cheese, fresh dairy products, cream, tapas, and milk powder for the Netherlands and the rest of the world. You will find us to be a passionate business that can adapt quickly....
-
Business Operations Manager
4 semanas atrás
Espírito Santo, Brasil Royal A-Ware Tempo inteiroAbout Royal A-wareWe are a traditional family business with over 130 years of experience in the food industry. Our goal is to produce high-quality dairy products and cheese for the Netherlands and the world. We strive to create sustainable agri-food chains and innovative products.Job ResponsibilitiesAs a Business Controller, you will be responsible for...
-
Human Resources Manager
3 semanas atrás
Cabo de Santo Agostinho, Brasil Campari Group Tempo inteiroAbout the Role:We are seeking a highly skilled Human Resources Manager to join our team at Campari Group. As a key member of our HR department, you will be responsible for defining job profiles and supporting the integration of new employees across all levels of the organization.Key Responsibilities:Define job profiles and support the integration of new...
-
Study Start-up Manager
3 meses atrás
Santo Amaro, Brasil Novartis Tempo inteiro**Summary**: The professional will be responsible for coordinating deliveries relating to start-up processes within the deadlines expected by the area. In this role, you will be responsible for coordinating deliveries relating to start-up processes within the deadlines expected by the area. This role will work directly with the SSO team: Clinical...
-
Gerente de Produto
1 semana atrás
Santo André, Brasil Empresa de Tecnologia da Informação Tempo inteiroEmpresa de Tecnologia da Informação admite Gerente de Produto em Santo André. Garantir a elaboração, refinamento e priorização continua o Backlog da equipe ágil de acordo com DoR estabelecido.Entender, contribuir e influenciar os aspectos de negócios que compõem o Backlog do produto.Interagir com Product Manager, Business Owners, SMEs e outros...
-
Gerente de Produto
1 semana atrás
santo andré, Brasil Empresa de Tecnologia da Informação Tempo inteiroEmpresa de Tecnologia da Informação admite Gerente de Produto em Santo André. Garantir a elaboração, refinamento e priorização continua o Backlog da equipe ágil de acordo com DoR estabelecido. Entender, contribuir e influenciar os aspectos de negócios que compõem o Backlog do produto. Interagir com Product Manager, Business Owners, SMEs e outros...
-
Gerente de Produto
2 semanas atrás
Santo André, Brasil Jobbol Tempo inteiroEmpresa de Tecnologia da Informação admite Gerente de Produto em Santo André para atuar em Tempo integral, A combinar.. Garantir a elaboração, refinamento e priorização continua o Backlog da equipe ágil de acordo com DoR estabelecido. Entender, contribuir e influenciar os aspectos de negócios que compõem o Backlog do produto. Interagir com...
-
Project Manager
3 semanas atrás
Santo Amaro, Brasil oilandgas.org.uk Tempo inteiroManage average size projects with more software, more services and more sustainability (Category B project) or workpackage of bigger size project (Category A project) and reports to Senior Project Manager. Can manage project in back-office mode. He follows applicable company policies and processes (main one being CPP: Customer Project Process). Lead...
-
Quality Assurance Manager
Há 5 dias
Santo André, São Paulo, Brasil solvay Tempo inteiroAbout UsSolvay, a pioneering chemical company with over 160 years of history, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. We harness the power of chemistry to create innovative, sustainable solutions that answer the world's most essential needs.As a world-leading company with €4.9 billion in net...
-
Regulatory Affairs Specialist
Há 1 mês
Santo André, São Paulo, Brasil Ansell Tempo inteiroAbout this OpportunityWe are seeking a highly skilled Regulatory Affairs Specialist to join our team in Santo André, Brazil. As a key member of our Regulatory Affairs department, you will play a critical role in ensuring compliance with regulatory requirements for medical devices in Brazil.Key Responsibilities• Preparation and maintenance of regulatory...
-
Project Manager
Há 1 mês
Santo Amaro, Bahia, Brasil Schneider Electric Tempo inteiroJob Summary: We are seeking a highly skilled Project Manager to lead our Category B/C projects and workpackages, ensuring full customer satisfaction and financial performance. The ideal candidate will have experience in managing projects with more software, services, and sustainability, and will be able to lead a team of up to 5 people. Key Responsibilities:...