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Cloud Support Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Kantar Ibope Media Tempo inteiro
About the Role

Kantar IBOPE Media is a global leader in data, insights, and consulting, and we're looking for a skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will play a critical role in supporting our customers with their Audience measurement systems, ensuring they receive top-notch service and support.

Key Responsibilities
  • Analyze and reproduce customer issues, troubleshoot, and resolve problems through workarounds or technical solutions.
  • Follow up on issues through our ticketing tool, maintaining a permanent dialogue with customers.
  • Support customers with the installation and maintenance of their systems.
  • Install and test new product versions, ensuring they are correctly tested before releasing them to customers.
  • Write process or informative notes (FAQs, How-to guides, technical notes) related to the setup, commissioning, and support of Audience measurement systems to aid customers in setting up and maintaining their systems.
  • Support pre-sales activities through technical advice when necessary.
Requirements
  • Fluent in English.
  • Commercial working hours, Monday to Friday.
  • Availability to work on call required.
Desirable Skills
  • Technical experience related to real-time systems implementation in cloud architectures based on Docker/Kubernetes/Linux, ideally in the scope of multimedia applications.
  • Azure Kubernetes System (AKS) clusters deployment and support.
  • Terraform and Helm for infrastructure deployment.
  • Containers/Linux, Elastic Search/Kibana, Prometheus/Grafana/Loki knowledge.
  • Azure cloud administration basics.
  • Linux administration & Networking knowledge.
  • IP multicast basics applied to audio/video transport on IP networks.
  • Knowledge of network architecture basics (switches configuration, VPN usage, routing) and network issues debugging experience.
  • Python or Shell Scripting in Linux environment.
What We Offer
  • A relaxed and open workspace.
  • Flexible working hours.
  • A hybrid work model.
  • Medical and dental assistance.
  • Pharmacy benefits.
  • Profit-sharing and results participation.
  • Private pension plan.
  • Maternity leave of 6 months.
  • Extended paternity leave of 20 days.
  • Maternity/Paternity leave for same-sex couples.
  • Partnership with other companies.
  • Quality of life program: gym membership, weekly fitness classes, relevant talks, flu vaccination; Global assistance program for employees and their families (legal, psychological, or financial assistance) and more.
  • Mobility program: Kantar values its internal talents and therefore internal job openings are published, allowing employees to change areas or divisions.