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Imagine being part of a dynamic and innovative team that shapes the future of customer experiences. As a key player in our Customer Success department, you will play a vital role in driving growth for our clients around the world.
About Us
We are a B2B SaaS company that offers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
Our team is passionate about creating cutting-edge products and making an impact. We have just celebrated our latest funding round and are backed by top-notch investors. We are trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.
As a member of our team, you will have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. You'll also have space to share your skills through training and workshops if you wish.
The role involves orchestrating all efforts to keep adoption and usage high with driving value recognition. Daily responsibilities include providing the best use cases according to the partner, helping them with panel usage, training new partners, and being a consultant to use our products in the best way according to the partners' needs.
Key expectations include strong portfolio management and relationship-building skills, as well as a technical background. This includes the ability to read API documentation, knowledge of HTML, CSS, and XML, and the ability to understand basic data structures and data flows.
Required qualifications include a university degree in Business, Marketing, Engineering, or related fields; 4+ years of relevant work experience in customer-facing roles; knowledge or experience with digital marketing, martech, or advertising; strong communication skills in both writing and speaking (English & Portuguese; Spanish is a plus); high sense of responsibility and accountability; strategic thinking with excellent project management skills; and ability to establish a robust relationship with the assigned customer base.
Benefits include a paid Spotify account subscription, international diversity and inclusivity, a hybrid approach with office days three times a week, and the opportunity to shape the future of customer experiences.
Was this position made for you? Let's talk
We provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
