Senior Fraud Prevention Lead

Há 18 horas

São Paulo, São Paulo, Brasil beBeeFraud Tempo inteiro R$145.000 - R$225.000
Senior Fraud Prevention Lead

We are seeking an experienced Senior Fraud Prevention Lead to join our team. As a key member of the fraud prevention department, you will be responsible for managing a team of field investigators and overseeing ongoing investigations.

The ideal candidate will have previous experience in managing or coordinating field anti-fraud operations or frontline teams, with strong organizational, prioritization, and decision-making skills. They will also possess excellent communication and interpersonal skills, with the ability to guide, listen, and develop talent.

This is a fantastic opportunity for someone who enjoys leading teams, has a passion for solving real-world problems, and is eager to grow in a dynamic and mission-driven environment.

About the Role
  • Lead and support a team of approximately 6 field investigators, ensuring alignment, productivity, and individual development;
  • Oversee ongoing field investigations, ensuring quality, consistency, and timely execution;
  • Prioritize and assign cases based on impact and urgency, ensuring proper operational coverage;
  • Serve as the main point of contact between the field team and internal stakeholders (Operations, Risk, Legal, Support, etc.);
  • Consolidate learnings, standardize best practices, and promote continuous improvement across workflows;
  • Conduct regular check-ins, track team performance metrics, and suggest process optimizations;
  • Support training and knowledge-sharing efforts within the team.
Requirements
  • Previous experience managing or coordinating field anti-fraud operations or frontline teams;
  • Strong organizational, prioritization, and decision-making skills;
  • People skills: ability to guide, listen, and develop talent;
  • Clear, concise communication skills – both written and verbal;
  • A proactive, accountable approach to leadership and execution;
  • Availability for local or regional travel when needed;
  • Basic knowledge of Excel / Google Sheets and operational KPIs;
  • Previous experience in the food sector (delivery, restaurants, or related).

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