Customer Journey Specialist

Há 20 horas

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$60.000 - R$95.000
Customer Experience Champion

The Customer Experience Champion plays a crucial role in ensuring seamless and positive interactions between our customers and the organization.

Key Responsibilities:
  • Custodian of CRM Systems: Manage CRM-related systems to ensure effective usage and integration within the omni-channel ecosystem.
  • Strategic Collaborator: Work closely with internal teams and external partners to maintain system functionality, drive improvements, and ensure data quality.
  • Knowledge Ambassador: Provide training and support to internal and external stakeholders to enhance system adoption and promote best practices.
  • Insights Analyst: Prepare regular and ad-hoc reports for decision-making at both corporate and dealership levels, leveraging customer insights to inform business strategies.
  • Loyalty Program Manager: Coordinate and oversee customer loyalty programs in alignment with organizational goals, driving initiatives to enhance the customer journey.
  • Customer Advocate: Serve as a key contact for the customer service team, providing guidance, training, and support to ensure exceptional customer experiences.
  • Experience Enricher: Drive initiatives to enhance the customer experience, gathering feedback to continuously improve satisfaction and loyalty.
  • Feedback Facilitator: Conduct customer insights activities to gather actionable feedback, implementing innovative touchpoints and processes to enrich the customer experience.
Essential Skills and Qualifications:
  • Strong communication and relationship management skills.
  • Ability to work flexibly and adapt to changing priorities.
  • Excellent planning and organizational skills.
  • Initiative and creativity in driving process improvements.
  • Analytical mindset and data-driven approach.

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