Customer Implementation Specialist

Position: Customer Implementation Specialist

Job type: Permanent CLT contract – full-time, hybrid (3x2)

Location: São Paulo (SP), Brazil

We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful track in your career.

Our opportunity

We are looking for our new Customer Implementation Specialist to join our team.

As a Customer Implementation Specialist, you will be the key driver in onboarding new customers and ensuring smooth transitions across teams and geographies. You'll act as the central link between our commercial and operational worlds, leading projects that unlock success for our customers and our business.

Main responsibilities:

Project Management

• Lead end-to-end implementation for new accounts with medium complexity and regional scope.
• Drive planning, timelines, and milestones across cross-functional teams and global stakeholders.
• Anticipate risks, manage Go/No-Go criteria, and ensure readiness for launch.

Customer Onboarding

• Act as the main point of contact for customers during implementation.
• Build trust and guide clients through project execution, ensuring alignment with scope and expectations.

Execution & Delivery

• Coordinate with internal teams to ensure SOP/IOP compliance, training, system setup, and service quality.
• Ensure all elements of operational delivery are in place for a successful Go-Live.

Community Collaboration

• Learn from and contribute to the wider Customer Implementation community.
• Apply best practices and continuously enhance your project delivery skills.

We are looking for:

If you have the requirements below, this is your chance to join this high-performance team and be part of this great moment in our organization

• Bachelor's degree completed.
• Experience in global logistics or supply chain, especially in customer onboarding or implementations.
• Solid knowledge of digital tools and supply chain platforms.
• Familiarity with project management methodologies (e.g., PMP, PMI-ACP).
• Proficiency in tools like Asana and Microsoft Office.
• Advanced English and fluent Portuguese are essential. Spanish is a plus

Ready to lead change, build global partnerships, and drive success for some of the world's top companies?

Apply now and be part of the Maersk journey. Let's go beyond the expected.

About us

A.P. Moller-Maersk is an integrated container logistics company that works to connect and simplify our customers' supply chains. As a global leader in transportation services, we operate in 130 countries and employ about 70,000 people.

With an offer of end-to-end products and digital services, continuous customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere in the world. Learn more about us:

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

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