Operational Excellence Specialist

Há 3 dias


São Paulo, São Paulo, Brasil Instaleap Tempo inteiro
About the Role

We are seeking an experienced Operational Excellence Specialist to join our team at Instaleap. This is a unique opportunity to drive operational improvements and deliver exceptional results in a fast-paced environment.

Job Description

The primary responsibility of this role will be to analyze data related to product usage, identify trends, and provide actionable insights to clients to enhance their operational goals. Additionally, you will be responsible for delivering training sessions to clients on our software functionalities, resolving product-related issues, and escalating complex cases to customer success managers as needed.

Other key responsibilities include creating documentation, presentations, user manuals, and other resources to facilitate effective product usage among clients. You will also be required to accurately record meeting minutes, capturing key points discussed, decisions made, actions agreed upon, and deadlines set during meetings.

Your Background and Skills

To excel in this role, you should have a strong educational background in operations or logistics, with relevant experience in managing tools for data analysis such as Excel. Your excellent communication and organizational skills will enable you to effectively collaborate with clients and internal teams, while your ability to work under high-pressure environments will ensure timely delivery of tasks.

Native Spanish language proficiency and intermediate English skills are essential, and we would love it if you have customer-facing experience. If you possess knowledge of last-mile operations or logistics, that would be an added advantage.

What We Offer

We value our employees' well-being and offer a hybrid work arrangement, allowing you to work from anywhere while still being part of a collaborative team. Flexible hours are also available, giving you the autonomy to manage your workload effectively. We also provide a workstation, either through BYOD or a company-provided machine, along with options for meal allowances to cater to different tastes.

A competitive estimated salary of $60,000 per annum reflects the level of expertise and experience we are looking for in this role. If you are passionate about driving operational excellence and delivering exceptional results, we encourage you to apply for this exciting opportunity.



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