Loss Recovery Specialist

Há 7 dias

São Paulo, São Paulo, Brasil beBeeRecovery Tempo inteiro US$80.000 - US$150.000
Job Title: Chargeback Analyst

You will join a team dedicated to minimizing financial losses and maximizing revenue for customers. The role involves utilizing research and investigation skills to recover funds while working with various financial institutions to reverse chargeback cases.

What You Will Do:
  • Work independently and collaboratively to help achieve the overall goals of the department.
  • Conduct high-quality research and in-depth analysis on credit card chargebacks to investigate for criminal fraud or buyer abuse.
  • Review and process merchant reimbursement requests in line with coverage policies.
  • Minimize potential losses by making decisions on chargeback cases, identifying friendly fraud cases, and disputing such chargebacks to recover funds and prevent bad buyer behavior.
  • Gather evidence from various data sources to prove the validity of transactions.
  • Communicate with customers, banks, processors, and stakeholders to scale and optimize processes.
  • Collaborate in the identification and reporting of issues impacting the department.
  • Complete quality assurance and administrative tasks once upskilled in our process.
  • Work closely with cross-functional teams such as customer success, product, and finance teams.
Requirements:
  • Fluent in Portuguese and English.
  • Minimum of 2 years of experience in chargeback analysis and fraud prevention within the Brazilian payments market or North America and EMEA markets.
  • Knowledge of card networks' regulations (Visa, Mastercard, American Express, and Discover) for both merchants and consumers.
  • Strong problem-solving, change management, and analytical skills.
  • High level of computer skills to effectively use multiple systems, with advanced knowledge in G-Suite and strong research skills.
  • Professional with a willingness to adapt to a constantly changing work environment while maintaining strict adherence to security and privacy policies.
  • Able to maintain confidentiality and exercise discretion with sensitive information.
  • Excellent time management skills with ability to prioritize, multi-task, or work flexible hours when necessary.
  • Exceptional attention to detail and strong problem-solving skills.
  • Team-player mentality and proactive attitude with ability to collaborate effectively within a team and independently.
Benefits:

This is a high-impact role that offers tremendous opportunities for growth, learning, and leadership.

Others:

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

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