Service Delivery Director

Há 6 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomer Tempo inteiro R$80.000 - R$150.000

We are seeking a highly skilled and experienced Support Manager to lead our team of Support Analysts.

Key Responsibilities
  • Develop and implement strategic initiatives, including process improvements, system implementations, and tool adoption across the department.
  • Contribute to product problem-solving and help identify top customer issues.
  • Determine and build upon the ideal service model and processes for customers.
  • Build effective relationships with cross-functional partners and stakeholders.
  • Provide recommendations to leadership, product, and sales to improve existing products and expand features.

About You:

  • You are proactive, organized, and responsive.
  • You can independently identify problems, perform root cause analysis, and execute action plans.
  • You continually improve processes and ensure team adoption.
About Us

We value diversity in the workplace and strive to provide a positive interview experience for every candidate. If accommodations are needed, please reach out to us directly.

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