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International Cash Collections Specialist

2 meses atrás


São Paulo, São Paulo, Brasil BT Group Tempo inteiro

About the Role

We are seeking a highly skilled International Cash Collections Specialist to join our team at BT Group. As a key member of our cash management team, you will play a critical role in assisting our teams in delivering standards, driving revenue growth, and maintaining successful relationships with our customers.

Key Responsibilities

  • Assist in the collation of routine materials and documentation to support customer service review meetings.
  • Contribute to the review and progress assessment of continuous service improvement plans for each customer.
  • Collate basic information and resources to support the development of operational service improvement plans.
  • Resolve routine problems for assigned customers using existing procedures and with full supervision.
  • Assist in promoting standard products and services to customers in conjunction with the sales team and with full supervision.

Requirements

  • Excellent customer service and communication skills.
  • Ability to resolve issues and improve processes.
  • Strong problem-solving and analytical skills.
  • Knowledge of service level agreement management and order management.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Our Leadership Standards

We are committed to leading inclusively and safely, owning outcomes, delivering for the customer, being commercially savvy, and growing for the future. If you share our values and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.