Senior Technical Solutions Specialist

Há 7 dias


São Paulo, São Paulo, Brasil beBeeExpert Tempo inteiro US$170.000 - US$245.000
Technical Solutions Expert

Our organization is seeking a highly skilled Technical Solutions Expert to join our team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions.

The ideal candidate will possess over 10 years of experience in delivering expert-level support for complex technical issues. They will serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform, providing timely, clear, and actionable solutions to ensure high levels of customer satisfaction.

Key Responsibilities:
  • Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform.
  • Customer Interaction: Engage with customers directly to understand their technical issues and requirements.
  • Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly.
  • Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform.
  • Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions.

The successful candidate will be responsible for monitoring and analyzing platform performance metrics to identify potential issues before they impact customers. They will implement optimizations and enhancements to improve platform stability and efficiency.

In addition, the Technical Solutions Expert will manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity.

They will stay abreast of industry trends and advancements in Databricks technology and propose and drive initiatives to enhance platform capabilities and support processes.

Requirements:
  • Over 10 years of experience in delivering expert-level support for complex technical issues.
  • Strong technical knowledge of the Databricks Data Intelligence platform.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.


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