Customer Service Team Leader Operations Operations Sao Paulo

1 semana atrás


São Paulo, São Paulo, Brasil Betsson AB Tempo inteiro
About the Role

We are seeking a highly skilled and experienced Customer Service Team Leader to join our Operations team in Sao Paulo. As a key member of our team, you will be responsible for leading a team of customer service agents, ensuring they provide exceptional service to our customers, and driving business growth through process improvements and strategic initiatives.

Key Responsibilities
  • Lead a team of customer service agents, providing guidance, coaching, and feedback to ensure they meet performance targets and provide excellent customer service.
  • Develop and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
  • Collaborate with cross-functional teams to identify and prioritize business initiatives, ensuring alignment with company goals and objectives.
  • Monitor and analyze customer feedback, identifying trends and areas for improvement, and implementing changes to enhance the customer experience.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams, to ensure seamless communication and collaboration.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements, applying this knowledge to drive business growth and improvement.
Requirements
  • Proven experience in customer service leadership, with a strong track record of driving business growth and improvement.
  • Excellent communication, coaching, and leadership skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
  • Fluency in English, with the ability to communicate effectively with customers, vendors, and internal teams.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer service leader looking for a new challenge, we encourage you to apply for this exciting opportunity.


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