Bilingual Quality Assurance Specialist
2 semanas atrás
Teleperformance is seeking a highly skilled Bilingual Quality Assurance Specialist to join our team in Lapa/SP. As a key member of our quality team, you will be responsible for ensuring excellence in customer service and identifying areas for improvement.
Key Responsibilities:- Conduct quality monitoring to ensure compliance with service standards.
- Identify areas for improvement and provide constructive feedback to agents.
- Analyze data and trends to identify opportunities for improvement.
- Collaborate with multidisciplinary teams to implement improvements in care processes.
- Stay up to date on quality monitoring best practices and market trends.
- Proven experience as a Quality Monitor, preferably in a Call Center environment.
- Experience with Social Media preferred to ensure a comprehensive approach.
- Mastery of Call Center Operational Indicators and familiarity with quality methodologies.
- Intermediate/advanced knowledge of the Office Package is desirable.
- Availability to work in person in Lapa/SP.
- Advanced or fluent English.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
If you are a motivated and detail-oriented individual with a passion for quality and customer service, we encourage you to apply for this exciting opportunity.
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