Bilingual Quality Assurance Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro
Job Title: Bilingual Quality Assurance Specialist

Teleperformance is seeking a highly skilled Bilingual Quality Assurance Specialist to join our team in Lapa/SP. As a key member of our quality team, you will be responsible for ensuring excellence in customer service and identifying areas for improvement.

Key Responsibilities:
  • Conduct quality monitoring to ensure compliance with service standards.
  • Identify areas for improvement and provide constructive feedback to agents.
  • Analyze data and trends to identify opportunities for improvement.
  • Collaborate with multidisciplinary teams to implement improvements in care processes.
  • Stay up to date on quality monitoring best practices and market trends.
Requirements:
  • Proven experience as a Quality Monitor, preferably in a Call Center environment.
  • Experience with Social Media preferred to ensure a comprehensive approach.
  • Mastery of Call Center Operational Indicators and familiarity with quality methodologies.
  • Intermediate/advanced knowledge of the Office Package is desirable.
  • Availability to work in person in Lapa/SP.
  • Advanced or fluent English.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

If you are a motivated and detail-oriented individual with a passion for quality and customer service, we encourage you to apply for this exciting opportunity.



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