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Technical Support Specialist

Há 1 mês


Belo Horizonte, Minas Gerais, Brasil Modular Mining Tempo inteiro

About the Company

Modular Mining Systems is a global leader in mine management technology and a subsidiary of Komatsu Ltd.

We power mine operations worldwide with innovative technology, setting us apart in the mining industry. Our community of passionate professionals strives to revolutionize mining operations.

Job Overview

This role involves providing first-level technical support for Modular Mining's products, answering calls, identifying problems, and guiding customers on system usage.

We're looking for analytical minds with quick learning abilities and collaboration skills.

Key Responsibilities

  • Answer calls within deadlines and quality standards.
  • Investigate problems and identify root causes.
  • Restore system functionality quickly.
  • Document system functionalities and conduct tests.
  • Analyze code and replicate problems on the bench.
  • Deploy patches and updates.
  • Be available for travel.

Requirements

  • University degree in Computer Science, Information Systems, or Engineering (technological background desirable).
  • At least 1 year of customer service and technical support experience.
  • Programming language experience desirable (C, C++, Java, Python, SQL, R, etc.).
  • Knowledge of Windows and Linux environment administration.
  • Intermediate level English required (reading, writing, speaking); proficiency in English considered a plus.

Salary

R$120,000 per annum.