Customer Service Operations Manager

Há 4 dias


São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

Job Description:

    Teleperformance is seeking an Operations Supervisor to lead our customer service team in Lapa/SP. As a key member of our team, you will be responsible for motivating service teams to deliver exceptional service to our customers.

    Responsibilities:

  • Lead and motivate service teams to ensure excellence in the service provided.
  • Monitor and analyze performance indicators, identifying opportunities for improvement.
  • Provide support and guidance to employees, promoting a collaborative and productive work environment.
  • Collaborate with other areas to implement integrated service strategies.
  • Stay up to date on leading best practices and trends in the customer service industry.

    Requirements:

  • Proven experience as a Customer Service Supervisor, preferably in a Call Center environment.
  • Experience with Social Media preferred for an integrated approach to customer service.
  • Mastery of Call Center Operational Indicators, with the ability to analyze and optimize results.
  • Intermediate/advanced knowledge of the Office Package is desirable.
  • Availability to work in person in Lapa/SP.
  • Advanced or fluent English.

    About the Company:

    Teleperformance is a leading company in the customer service industry, offering opportunities for growth and success.



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