Educational Solutions Expert

Há 2 dias

Califórnia Paraná Brazil beBeeSuccess Tempo inteiro US$64.678 - US$72.000
Job Title

Customer Success Manager Role Overview

  • As a Customer Success Manager, you will be the primary point of contact for our customers, responsible for ensuring their success with our solutions.
Key Responsibilities

The ideal candidate will have a strong background in customer relationship management and experience working with education technology companies. Key responsibilities include:

  • Establishing strategic outcomes and measurements to drive customer success.
  • Collaborating with internal teams to drive teacher adoption and success.
  • Providing onboarding support to customers to ensure successful implementation.
  • Developing account strategies to maintain strong customer health and drive renewal and upsell opportunities.
Requirements

The following qualifications are essential for success in this role:

  • Bachelor's degree in a related field and at least 4 years of experience managing customer relationships at an education technology company.
  • Direct and proven work with establishing strategic outcomes and measurements.
  • Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration.
  • Excellent communication skills and analytical skills.
Benefits

Imagine Learning provides a comprehensive benefits program to eligible employees, including:

  • Multiple health, dental, and vision plans.
  • 401k plan with a company match.
  • 16 paid holidays.
  • Paid Time Off.
  • Comprehensive maternity and fertility/family building benefits.
  • Paid bonding leave when a new child joins your family.
  • Access to on-demand mental health resources.
  • Life and short and long-term disability insurance.
  • Pre-tax savings plans.
  • Paid volunteer time off.
  • A wide variety of professional development programs, including tuition reimbursement.
Our Commitment to Diversity, Equity, Inclusion, and Belonging

Diversity and inclusivity strengthen our team, enrich our lives, and help us design equitable educational experiences. Imagine Learning is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives and is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals without regard to protected characteristics.

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