Senior Business Analyst

Há 6 dias


São Paulo, São Paulo, Brasil Diageo Tempo inteiro
Job Description:

Role Overview:

The Credit Controller role is the primary point of contact for the Finance Team regarding Account Receivables Management. The role is responsible for ensuring customer reconciliation and cash collection, leading to increased cash flow, reduced bad and old debt, and mitigated risk related to non-collection.

This position ensures the proper operation of processes from incoming payment allocation to customer ledger maintenance, outstanding follow-up, and overdue management, including credit limit control and reporting. Service Delivery entails issue resolution and close business partnering with the customer service, finance, and commercial market teams.

Key Responsibilities:
  • Cash Collection and Management:
    • Proactive cash collection and management to ensure timely payment from customers.
    • Handle daily order release and customer queries to drive issue resolution.
  • Credit Risk Management:
    • Monitor payment behavior of customers and propose credit limit changes to mitigate risk.
  • Customer Ledger Management:
    • Manage customer ledger information, ensuring it is up-to-date and accurate, according to KPIs (RC, texting, reconciliation).
  • Process Improvement:
    • Continuously improve processes to drive customer satisfaction and promote service efficiency.
  • Reporting and Documentation:
    • Generate daily, weekly, and monthly reports regarding debt collection and cash/overdue forecasting.
    • Maintain customer and process documentation.
  • System and Process Improvement:
    • Support system and process improvement initiatives to enhance operational efficiency.
Requirements:
  • Education:
    • College or university degree.
  • Skills:
    • Strong analytical skills.
    • Strong interpersonal and communication skills.
    • Very strong customer service attitude.
    • Strong MS Office knowledge.
    • Fluent English.
  • Desirable:
    • System skills (SAP knowledge).
    • Financial knowledge or willingness to learn financial transactions.
    • Overview of market and customer specifics.
What We Offer:

Diageo is committed to creating an inclusive culture where everyone feels valued and listened to. We believe that a diverse and inclusive workplace makes for a better business and a better world.

We offer a range of benefits and opportunities for growth and development, including flexible working arrangements and a commitment to diversity and inclusion.



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