Senior Contact Center Solutions Architect
Há 3 dias
Principal Genesys Cloud PS Consultant
Job Description:We are seeking a seasoned expert to lead the implementation of innovative contact center solutions using Genesys Cloud. As a Principal Genesys Cloud PS Consultant, you will be responsible for designing and delivering advanced technical solutions, conducting workshops, capturing technical requirements, and authoring technical design specifications.
The ideal candidate will have extensive experience with Genesys Cloud, including multi-channel contact center solutions, infrastructure planning, operations, design, deployment, and system lifecycle management. They should possess strong understanding of business processes and their connection to customer experience technology, enabling optimized solutions.
The selected professional will also be expected to take ownership of establishing and maintaining the technical architecture for Genesys solutions, implement new technologies as needed, modify system configurations to meet evolving business requirements, and lead the planning and execution of new contact center technology deployments and system upgrades.
Additionally, they will serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaison with external vendors, contribute to the seamless switchover of Genesys contact center systems to the production environment, and provide high-quality consultancy on Genesys solutions to both customers and internal business teams.
Required Skills and Qualifications:- 5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments.
- 5+ years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring seamless integration with business needs.
- Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
- In-depth knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and relocation support.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship, and talent investment programs.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on protected status under applicable law.
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