
Customer Experience Architect
1 dia atrás
Solution Architect with Expertise in Contact Center Technologies and CX Suites
About the RoleWe are seeking an experienced Solution Architect to drive the design and implementation of scalable, efficient, and innovative customer service solutions.
- Architect contact center solutions leveraging Amazon Connect, AWS, and Zendesk.
- Lead technical strategy and roadmap for contact center modernization.
- Provide technical leadership and mentorship to pre-sales specialists.
- Drive innovation and emerging technology adoption in contact centers.
- Strategic Leadership: Define and execute the architectural vision for the contact center.
- Solution Design: Lead the design of complex contact center solutions.
- Integration Management: Architect seamless integrations between systems.
- Technical Oversight: Guide pre-sales specialists.
Bachelor's or Master's degree in Computer Science, Information Technology, or Business Administration.
- Minimum 10 years experience in solution architecture, with at least 5 years in contact center technologies.
- Strong proficiency in designing scalable solutions using AWS services.
- Leadership skills and excellent communication skills.
- Business-level proficiency in Brazilian Portuguese, Spanish, and English.
Zendesk certifications, AWS Certified Solutions Architect, or equivalent credentials in contact center platforms.
- Experience in designing omnichannel contact center solutions.
- Agile methodologies.
We offer a competitive compensation package, flexible working hours, and opportunities for growth and development.
Where We WorkWe have a culture dedicated to enabling conversations and providing appreciative support. We invest in diversity and inclusion, and we strive to create a workplace experience that is welcoming for all.
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