Customer Experience Lead
Há 2 dias
At Trek, we strive for excellence in customer service and experience. Our ideal candidate is a seasoned professional with a proven track record of delivering exceptional results in a fast-paced environment.
Job DescriptionWe are seeking an experienced Customer Service Supervisor to lead our customer care team. The successful candidate will be responsible for:
- Coaching and mentoring the customer care team to ensure they consistently meet or exceed performance metrics and provide outstanding customer experiences.
- Creating a culture of continuous learning, where team members stay up-to-date on new products and services.
- Developing and implementing strategies to improve customer satisfaction and achieve business objectives.
- Analyzing and reporting key departmental metrics to inform business decisions.
- Designing and implementing effective customer care procedures, policies, and best practices.
The ideal candidate will have:
Required Skills and Qualifications- Bachelor's degree in Business Administration, Management, or a related field.
- A minimum of 5 years' experience in a customer-facing role, with some experience in a supervisory capacity.
- Excellent written and verbal communication skills.
- Proven leadership and interpersonal skills.
- Fluency in English and Portuguese.
We offer a dynamic work environment that fosters growth, learning, and teamwork. If you're passionate about delivering exceptional customer experiences, join us
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