Customer Experience Champion
Há 2 dias
About the role:
We are seeking a seasoned professional to lead our customer experience initiatives. This key position is responsible for crafting and implementing standard processes that prioritize customer satisfaction.
Key Responsibilities:
- Develop and implement efficient customer service processes, focusing on lean and smart methodologies.
- Ensure seamless integration of these processes across all dealerships.
- Design and maintain high-performing sustainability procedures to sustain exceptional customer experiences and operational efficiency.
- Create tailored training programs for dealers, addressing their unique needs and preferences.
- Implement digital solutions across all customer-facing processes.
- Establish clear workflows to guarantee compliance with relevant regulations.
- Promote a culture of continuous improvement among dealers, resulting in outstanding customer experiences at every touchpoint.
Required Skills and Qualifications:
- Exceptional communication and proactivity skills.
- Negotiation expertise with dealers, suppliers, boards of directors, and dealer associations.
- Deep analytical and problem-solving abilities.
- Comprehensive knowledge of customer-centric operations, including logistics, pricing, marketing, technical aspects, warranty, commercial activities, and training.
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