Customer Service Experience Champion

Há 2 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro
Job Description

We're seeking an experienced customer service coordinator to join our team. As a key member of our customer experience area, you will play a critical role in delivering exceptional customer service in a challenging and fast-paced environment.

Our ideal candidate is highly organized, detail-oriented, adaptable to change, and possesses strong communication skills. They must be capable of managing time efficiently while handling multiple tasks, with a problem-solving mindset that includes conducting root cause analysis and driving process optimizations.

Responsibilities include analyzing customer needs and behaviors to suggest experience improvements, defining customer feedback categories and implementing systems to track and analyze feedback, improving systems and processes according to needs, and being available to quickly resolve problems by interfacing between internal areas and BPOs.

As a customer service coordinator, you will contribute to the development of comprehensive project plans and lead medium-sized projects or initiatives within your CX area. You will work collaboratively with cross-functional teams to drive business outcomes and improve customer satisfaction.

Requirements include at least 3 years of experience in service delivery in-house, operations, or a BPO environment with direct exposure to process improvement, data analysis, and incident management. A Bachelor's degree in a business-related field or equivalent experience is required.

Additionally, you should have experience managing small teams, advanced English language skills, proficiency in tools like Excel and Google Sheets, and CRM or CS platform proficiency. Strong logical reasoning skills and the ability to handle moderately complex analytical tasks independently are also essential.

  • Customer Experience Champion

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$43.567 - R$98.723

    Job Opportunity: Customer Experience ChampionAbout the role:We are seeking a seasoned professional to lead our customer experience initiatives. This key position is responsible for crafting and implementing standard processes that prioritize customer satisfaction.Key Responsibilities:Develop and implement efficient customer service processes, focusing on...

  • Customer Experience Champion

    Há 8 horas

    São José dos Campos, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$45.000 - R$70.000

    Customer Experience ChampionWe're on a mission to deliver exceptional customer experiences. As a Junior Customer Experience Analyst, you'll be at the forefront of this effort, working closely with our team to understand and meet the evolving needs of our customers.**Job Description**: We're looking for someone who shares our passion for delivering...

  • Customer Experience Champion

    Há 8 horas

    São Paulo, São Paulo, Brasil beBeeRenewal Tempo inteiro R$90.000 - R$120.000

    **Job Opportunity:** Customer Renewals ManagerThe role of the Customer Renewals Manager is a key position within our organization, responsible for managing a portfolio of customers who have implemented our technology solutions. The primary goal is to increase product usage and overall adoption by working closely with internal business units and directly...

  • Customer Journey Specialist

    Há 20 horas

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$60.000 - R$95.000

    Customer Experience ChampionThe Customer Experience Champion plays a crucial role in ensuring seamless and positive interactions between our customers and the organization.Key Responsibilities:Custodian of CRM Systems: Manage CRM-related systems to ensure effective usage and integration within the omni-channel ecosystem.Strategic Collaborator: Work closely...

  • Customer Experience Lead

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$45.000 - R$60.000

    At Trek, we strive for excellence in customer service and experience. Our ideal candidate is a seasoned professional with a proven track record of delivering exceptional results in a fast-paced environment.Job DescriptionWe are seeking an experienced Customer Service Supervisor to lead our customer care team. The successful candidate will be responsible...

  • Customer Experience Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$80.000 - R$100.000

    Customer Experience SpecialistWe are seeking an experienced Customer Experience Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.About the RoleIn this role, you will work closely with cross-functional teams...

  • Customer Experience Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$4.500 - R$7.500

    Job DescriptionAs a seasoned leader in customer service, you will provide strategic direction and oversight to a team dedicated to delivering exceptional customer experiences. Your mission is to ensure that customers receive top-notch support by setting clear expectations, empowering team members, and fostering a culture of continuous improvement.Key...

  • Customer Experience Assistant I

    4 semanas atrás

    São Paulo, São Paulo, Brasil RecargaPay Tempo inteiro

    RecargaPay, the payments app for all Brazilians, is seeking a friendly and motivated Customer Experience Assistant I to join our team. At RecargaPay, we strive to empower individuals and small businesses to take control of their financial lives. Our mission is to democratize mobile payments and financial services in Brazil with convenience, security, and...

  • Customer Experience Representative

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$216.000 - R$288.000

    Job Opportunity:We are a leading entertainment provider, dedicated to delivering exceptional customer experiences and pushing the boundaries of innovation.As a Customer Support Agent, you will interact with customers in their preferred language, resolving issues efficiently and professionally.Key Responsibilities:Communicate effectively with customers via...

  • Customer Experience Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerCare Tempo inteiro R$900.000 - R$1.200.000

    Join our team as a Customer Service SupervisorAbout Us:We strive to create an awesome work environment with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.Our goal is to take care of you, encourage you to learn and grow, and give you...