Empregos atuais relacionados a Customer Experience Leader - São Paulo, São Paulo - beBeeCustomerSupport

  • Customer Experience Leader

    Há 14 horas

    São Paulo, São Paulo, Brasil beBeeExcellence Tempo inteiro R$6.000.000 - R$9.600.000

    Customer Experience LeaderSola Wood Flowers is a fast-growing company looking for an experienced Customer Experience Leader to help us scale our business. We are transforming what artificial flowers can be by providing better flowers for less with our affordable eco-friendly wooden flowers.

  • Global Customer Experience Leader

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$120.000 - R$150.000

    Global Customer Experience LeaderWe are seeking a seasoned professional to lead our Customer Experience team. As a key member of our organization, you will be responsible for driving customer satisfaction and loyalty through strategic planning, process improvement, and team development.

  • Customer Experience Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerCare Tempo inteiro R$900.000 - R$1.200.000

    Join our team as a Customer Service SupervisorAbout Us:We strive to create an awesome work environment with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.Our goal is to take care of you, encourage you to learn and grow, and give you...

  • Experience Customer Relationship Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeDirector Tempo inteiro R$113.400 - R$178.600

    Customer Experience DirectorWe are seeking a seasoned leader to drive our customer experience service operations. This role will oversee quality assurance and learning & development teams, ensuring alignment with global standards.Lead QA and L&D teams operationally and centrally.Align business priorities with team strategy.Foster collaboration, innovation,...

  • Customer Experience Leader

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeCommercial Tempo inteiro R$80.000 - R$120.000

    You are key in building and promoting successful partnerships with colleagues, designing customer experiences that foster loyalty. You play a pivotal role in our success. Your contributions make a significant difference.Your RoleThe Commercial Excellence Specialist will provide critical support to Key Account Managers (KAMs) on customer attendance and handle...

  • Customer Experience Leader

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeService Tempo inteiro R$80.000 - R$115.000

    Are you a results-driven professional with exceptional leadership skills? We are seeking an experienced Service Manager to lead our teams and deliver high-quality customer experiences.About the RoleWe are looking for a seasoned Service Manager who can orchestrate end-to-end services, manage multiple projects, and provide guidance to teams. The ideal...

  • Senior Customer Experience and Relationship Leader

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeLEADERSHIP Tempo inteiro

    Job DescriptionWe are seeking a Senior Customer Experience and Relationship Leader to join our team. This role will lead the Quality Assurance (QA) and Learning & Development (L&D) teams, overseeing both operationally embedded teams and central teams responsible for global standardization and innovation.The ideal candidate will have 8+ years of experience in...

  • Customer Experience Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$150.000 - R$250.000

    Drive Customer Returns ExcellenceShape the future of customer returns by leading a high-impact team. The successful candidate will own and evolve customer return processes, driving long-term vision and continuous improvement.Key Responsibilities:Lead Amazon's returns experience transformationOwn and evolve Amazon's returns experience programsDrive cost...

  • Americas Customer Experience And Bpo Leader

    1 dia atrás

    São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro

    Johnson & Johnson is currently recruiting a Americas Customer Experience & BPO Leader (New Consumer Health Company) to support the Consumer Health Business.The position may be located in Raritan, NJ; Skillman, NJ; New Brunswick,NJ; or São Paulo, Brazil.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for...

  • Visionary Customer Experience Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeLeader Tempo inteiro R$99.282 - R$112.238

    Customer Support Team Lead Job DescriptionThis role oversees the Business Customer Support Team, fostering high-quality customer experiences through efficient processes and effective leadership.The team serves as the primary point of contact for customers and plays a significant part in shaping the company's reputation. Each interaction must be handled with...

Customer Experience Leader

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$4.500 - R$7.500
Job Description

As a seasoned leader in customer service, you will provide strategic direction and oversight to a team dedicated to delivering exceptional customer experiences. Your mission is to ensure that customers receive top-notch support by setting clear expectations, empowering team members, and fostering a culture of continuous improvement.

Key Responsibilities:
  • Lead the customer support team to deliver high-quality customer experiences, meeting or exceeding customer objectives.
  • Collaborate with cross-functional teams to drive initiatives focused on improving customer satisfaction.
  • Develop and implement procedures and policies to ensure timely issue resolution, effective communication, and adherence to strict service level agreements.
  • Coach and develop team members to enhance their skills, knowledge, and performance.
  • Establish and maintain relationships with internal stakeholders to ensure seamless collaboration and alignment.
Required Skills and Qualifications:

We are seeking a highly motivated individual who possesses the following skills and qualifications:

  • Proven experience as a people leader in customer service or a customer-facing operations team, with a minimum of 6 months as a direct report or 1 year of management experience.
  • Passionate about customer experience, technology, leading people, and building high-performing teams.
  • Reliable, with excellent multitasking skills and ability to take ownership in challenging situations.
  • Data-driven, with a strong analytical mindset to support process improvements and prioritization.
  • Exceptional communicator, with a proven track record of effective cross-team communication, presentation skills, and feedback receipt and provision.
  • Team builder, with hands-on experience developing and maintaining strong relationships with internal stakeholders.
Benefits:

We offer a comprehensive benefits package, including:

  • Annual self-development budget, health and dental allowance, life insurance, and employee assistance program (EAP).
  • Paid time off: 30 days vacation + 3 'Me' days + 1 volunteer day, annually.
  • A paid 6-week sabbatical leave after four years.
  • 18 weeks of paid parental leave, child care assistance, and transportation vouchers.
Additional Information:

Please note the following requirements:

  • Applications must be submitted in English only.