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Experience Customer Relationship Leader

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São Paulo, São Paulo, Brasil beBeeDirector Tempo inteiro R$113.400 - R$178.600
Customer Experience Director

We are seeking a seasoned leader to drive our customer experience service operations. This role will oversee quality assurance and learning & development teams, ensuring alignment with global standards.

  • Lead QA and L&D teams operationally and centrally.
  • Align business priorities with team strategy.
  • Foster collaboration, innovation, and continuous improvement.
  • Oversee L&D and QA operations for compliance and efficiency.
  • Drive adoption of new technologies and methodologies.
Key Requirements
  • Bachelor's degree required.
  • Fluent English skills.
  • 8+ years of experience in CX, QA, L&D, or related leadership roles.
  • Multi-country team management experience.
  • Strong understanding of QA frameworks and training methodologies.
  • Proven project management skills.