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Customer Experience Expert
2 semanas atrás
Drive growth and deliver exceptional customer experiences by fostering strong relationships and providing expert guidance to clients.
- Job Responsibilities:
- Collaborate with cross-functional teams to develop strategic account plans and implement customer-centric solutions.
- Conduct needs assessments, analyze data, and identify opportunities for value realization.
- Develop and execute tailored engagement strategies to drive adoption, retention, and revenue growth.
- Serve as a subject matter expert, providing in-depth product knowledge and technical support to customers.
- Build and maintain strong relationships with key stakeholders, including sales, marketing, and customer success teams.
- Stay up-to-date on industry trends, best practices, and emerging technologies to continually improve customer outcomes.
- Requirements:
- 2+ years of experience in a customer-facing role, preferably in a SaaS or related environment.
- Proven track record of driving growth, delivering exceptional customer experiences, and building strong relationships.
- Excellent communication, interpersonal, and problem-solving skills.
- Multilingual in English and Portuguese (additional languages a plus).
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Strong analytical and critical thinking skills, with the ability to interpret complex data and metrics.
- Preferred Qualifications:
- Experience working with CRM software and other relevant tools.
- Knowledge of Salesforce and Gainsight a plus.
- Self-motivated, highly collaborative, creative, team-centric, goal, and growth-oriented individual.
- Ability to adapt quickly to changing priorities and customer needs.
What We Offer:
- A dynamic, growth-oriented company culture that values innovation, teamwork, and customer success.
- Ongoing training and development opportunities to enhance your skills and expertise.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The chance to make a meaningful impact on the lives of our customers and contribute to a leader in the industry.
