Customer Experience Strategist

Há 8 horas

São Paulo, São Paulo, Brasil beBeeCustomerAdvocate Tempo inteiro R$90.000 - R$120.000
Unlock Success as a Customer Advocate

You will work closely with diverse customers, helping them optimize their customer experience messaging and deliver recommendations to enterprise organizations. This role involves cross-functional collaboration with various teams to leverage data and insights, shape approaches, and inform discovery.

A Day in the Life:
  • Working across a large cohort of customers, identifying business objectives, and mapping solutions to drive growth and customer satisfaction.
  • Cross-functional collaboration with teams to forecast and mitigate risk, ensure continuous improvement, and deliver the best customer experience.
  • Leveraging data-driven insights to guide customers on advanced product features and integrations.
  • Developing a deep understanding of products and demoing them to customers at various stages of adoption.

This team prioritizes testing, iterating, and delivering exceptional customer experiences. We are a global team with members in various regions, valuing hard work, candor, commitment, and a desire to learn and grow.

Your Background:
  • At least 3 years of experience working in customer success or account management.
  • Experience in identifying business objectives and mapping solutions.
  • Dynamism, agility, and a passion for learning and adapting.
  • Proficiency in diving into new products and software systems.
  • Strong written and oral communication skills.
  • Data-driven with experience using tools like SFDC, Gainsight, Tableau, and Zendesk.
  • Driven by continuous improvement and positive customer experiences.

  • Customer Success Strategist

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$80.000 - R$100.000

    Customer Success StrategistAbout the Role:We are seeking a highly skilled Customer Success Strategist to join our Scale team. In this role, you will manage high-potential accounts, driving success through strategic engagements and scalable programs.Your Responsibilities:Develop comprehensive onboarding plans for seamless customer adoption.Serve as a trusted...

  • Customer Growth Strategist

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeCustomerGrowth Tempo inteiro R$55.000 - R$85.000

    We are seeking an accomplished professional to fill the role of Customer Growth Strategist. As a Customer Growth Strategist, you will be responsible for leading customer-facing teams and implementing strategies that drive success and growth.">You will develop and execute comprehensive customer success plans, leveraging your expertise in relationship...

  • Customer Solutions Strategist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro R$120.000 - R$150.000

    Job Title: Customer Solutions Strategist">We are seeking a seasoned professional to join our team as a Customer Solutions Strategist. In this role, you will leverage industry knowledge and business acumen to lead conversations with clients, identify challenges, and provide innovative solutions to drive growth and customer satisfaction.">The ideal candidate...

  • Senior Customer Experience Leader

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro R$80.000 - R$120.000

    Customer Experience StrategistAbout the Role:We are seeking a highly skilled Customer Experience Strategist to drive meaningful change in our customer support strategies and collaborate with cross-functional teams to deliver comprehensive solutions.Your key responsibilities will include:Executing CX Strategy: Lead the execution of customer experience...

  • Customer Experience Strategist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro US$80.000 - US$110.000

    At the forefront of organizational innovation, we harness AI-powered automation to unleash human potential.Job Role:This pivotal position ensures clients derive continued value from our cutting-edge solutions. Key responsibilities include:Exceeding renewal targetsIdentifying and mitigating potential renewal risksCollaborating seamlessly with cross-functional...

  • Customer Experience Strategist

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeCustomerCentric Tempo inteiro R$90.000 - R$120.000

    Job DescriptionThe key objective of this role is to enhance customer satisfaction by delivering an exceptional channel experience. This involves data-driven insights to inform strategic decisions and implement process improvements that foster seamless interactions.ResponsibilitiesDrive continuous improvement across Reclame Aqui processes, collaborating with...

  • Senior Business Strategist

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro R$80.000 - R$120.000

    Job Title: Senior Business StrategistAbout the Role:We are seeking a seasoned Senior Business Strategist to join our team. As a key member of our organization, you will play a critical role in shaping our business strategy and driving growth.Develop and execute strategic plans to enhance our customer experience.Lead cross-functional projects to inform...

  • Customer Account Strategist

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro R$60.000 - R$80.000

    Customer Account StrategistThis key role is focused on developing and executing strategies to manage major customer accounts. As a vital member of the team, you will be responsible for driving growth and revenue through effective account planning, negotiation, and project management.Key Responsibilities:Commercial Strategy Development: Create and present...

  • Business Growth Strategist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeBusiness Tempo inteiro US$96.000 - US$126.000

    Job Title: Business Growth StrategistWe are seeking a highly motivated Business Growth Strategist to join our team. As a Business Growth Strategist, you will be responsible for identifying and building long-term relationships with key influencers and decision-makers within prospective accounts.Key Responsibilities:Manage a portfolio of Selling Partners to...

  • Senior Customer Experience Strategist

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$71.300 - R$99.100

    As a Customer Success Manager, you will be responsible for delivering 1:1 engagements through comprehensive Discovery and expert Recommendations.A Day in the Life of a CSMYou will work across a large cohort of different types of customers, helping them optimize their CX Messaging and deliver recommendations.You'll work cross-functionally with...