Senior Customer Experience Strategist

Há 4 dias

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$71.300 - R$99.100

As a Customer Success Manager, you will be responsible for delivering 1:1 engagements through comprehensive Discovery and expert Recommendations.

A Day in the Life of a CSM
  • You will work across a large cohort of different types of customers, helping them optimize their CX Messaging and deliver recommendations.
  • You'll work cross-functionally with Advocacy/Support, Sales, Renewals, Professional Services, and more to ensure our customers derive value and are optimized for success.
  • You'll leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations.
  • You'll help forecast and mitigate risk, ensuring growth, and drive customer satisfaction.
  • You will work with customers to provide consultation, demos, and standard processes on product capabilities for quick wins.
  • Provide guidance on advanced features and integrations.
  • You'll develop a deep understanding of products and have the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with us.
  • As a group, we host weekly online events that let customers get to know us while they learn alongside their peers.
  • We produce short videos that convey intricate concepts in an easily digestible way.
  • We build outreach campaigns - usually via email & video - that entice customers to engage with us and realize the value of our partnership.

The team is committed to continuous improvement, testing and iterating, and seeking innovative ways to work efficiently and to deliver the best customer experience possible. We're a global team with members in AMER, EMEA, APAC, and LATAM. We value hard work, candor, commitment to one another and our customers, and desire to learn and grow.

Key Responsibilities:
  1. Deliver tailored solutions for diverse customer needs.
  2. Work collaboratively across departments to enhance customer outcomes.
  3. Analyze data to inform strategic decisions.
  4. Mitigate risks to drive business growth.
  5. Develop expertise in product offerings.
  6. Cultivate strong relationships with customers.
  7. Promote company values and mission.
Benefits:
  • Diverse and inclusive work environment.
  • Ongoing professional development opportunities.
  • Collaborative team culture.
About Us:

We are a dedicated team of professionals passionate about delivering exceptional customer experiences.

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