Senior Customer Experience Manager
Há 4 dias
The Customer Service Director plays a pivotal role in driving customer satisfaction by leading and supporting a team of customer service representatives.
Key Responsibilities:- Develop and execute strategies to improve customer experience and intimacy.
- Monitor performance metrics and implement corrective actions to ensure alignment with business objectives.
- Collaborate with senior stakeholders to drive local customer strategy and execution for customer service reliability and responsiveness.
- Manage and control performance on service level agreements with customers.
- Lead order management cycle activities, defining processes, targets, and monitoring cases to drive improvements.
- Must have Graduation in Engineer/Business Administration/Economic or System sciences.
- Nice to have: Postgraduate, MBA, or MD in Project Management/Strategic Management/Business Management.
- Proficient in English and Spanish.
- Proven experience in senior customer service roles.
- Ability to lead and manage changes in a complex environment.
- Minimum 5+ years of relevant experience, including 3+ years in managing multi-cultural, dispersed teams.
-
Senior Customer Experience Manager
1 semana atrás
São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$1.800.000 - R$2.400.000We are seeking a Senior Manager to join our Client Engagement team.Job DescriptionThe ideal candidate will have experience in managing strategic client relationships, providing top-notch service, and driving business growth. They will be responsible for developing and executing plans to meet client needs, identifying opportunities for improvement, and...
-
Senior Customer Experience Manager
Há 6 dias
São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$80.000 - R$120.000Job OverviewWe are seeking a Service Delivery Manager to ensure the delivery of excellent customer service experience across multiple countries in Latin America.This is an exciting opportunity to work in a fast-paced and dynamic environment where you will be responsible for managing customer relationships, resolving issues, and improving overall service...
-
Customer Experience Manager
1 semana atrás
São Paulo, São Paulo, Brasil Factorial Tempo inteiroHelloAt Factorial we're looking for a **Customer Experience Manager - Brazilian Market **to help us take the company to the next level.We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.**About us**Factorial's an HR...
-
Senior Customer Experience Manager
Há 4 dias
São Paulo, São Paulo, Brasil beBeeDigitalCustomerEngagement Tempo inteiro R$60.000 - R$90.000Job DescriptionWe are seeking a Digital Engagement Manager to join our team. The successful candidate will be responsible for managing end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers.The Digital Engagement Manager will oversee the customer lifecycle from contract signing, including customer...
-
Customer Experience Marketing Manager
Há 6 dias
São Paulo, São Paulo, Brasil International Flavors & Fragrances Tempo inteiro**Requisition ID **: **It's an exciting time to be part of the IFF family. We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.Nourish is the largest of the 4 IFF divisions, with ~$7 billion in sales, around 5.000 employees, serving 43.000 customers worldwide....
-
Senior Manager for Customer Solutions
Há 4 dias
São Paulo, São Paulo, Brasil beBeeSolution Tempo inteiro R$45.000 - R$65.000Job Title: Senior Manager for Customer SolutionsAs a Senior Manager, you will be responsible for delivering post-sales support and solutions to the customer base while serving as an advocate for customer needs. Your focus will be on ensuring high levels of customer satisfaction by establishing and striving for quality and productivity guidelines within each...
-
Senior Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil PTC Tempo inteiroJoin to apply for the Senior Customer Success Manager role at PTC Join to apply for the Senior Customer Success Manager role at PTC Get AI-powered advice on this job and more exclusive features. We're building a team that listens to customers, collaborates, speaks up, welcomes all, and innovates with purpose. If that sounds like you, let's…The Senior...
-
Senior Customer Success Manager
1 semana atrás
São Paulo, São Paulo, Brasil Ptc Tempo inteiroJoin to apply for the Senior Customer Success Manager role at PTCJoin to apply for the Senior Customer Success Manager role at PTCGet AI-powered advice on this job and more exclusive features.We're building a team that listens to customers, collaborates, speaks up, welcomes all, and innovates with purpose.If that sounds like you, let's...The Senior Customer...
-
Experienced Customer Experience Manager
1 semana atrás
São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$45.000 - R$65.000Our ideal candidate is a seasoned professional with extensive experience in delivering exceptional customer experiences.About the RoleWe're seeking a highly skilled Customer Experience Manager to drive customer satisfaction and retention in key markets.This individual will be responsible for developing and executing strategies that enhance our customers'...
-
Delivery Experience Senior Product Manager
1 semana atrás
São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiro5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience...
