Customer Experience Manager

Job Title: Customer Experience ManagerJob Description:We are seeking a seasoned professional to lead our Customer Support team in São Paulo. As a pioneer in this role, you will play a crucial part in shaping the culture of our organization and driving growth in our new Customer Support teams.Key Responsibilities:- Develop and build a high-performing team of...

Job OpportunityWe are seeking a skilled professional to fill the role of Customer Experience Manager. This position will serve as the primary point of contact for clients and internal stakeholders, fostering strong relationships and ensuring seamless collaboration.Main Responsibilities:Build and maintain client relationships through effective communication...

**About Revolut**People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.As we continue our...

Deliver an exceptional customer experience by championing a customer-centric approach in all product development stages.About This RoleThis is a unique opportunity to drive forward simple and brilliant customer experiences in close partnership with customers.You will be working in a close capacity with a highly talented team of product managers, software...

**About the Role**The Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. He or she will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - creating strategies for...

Job OverviewThe Customer Experience and Collections Manager plays a pivotal role in driving customer support and collections excellence. This leader oversees the development and implementation of policies, procedures, and recovery strategies to ensure seamless customer interactions and efficient collections operations.

**Job Title:** Experience ManagerWe're seeking an experienced leader to join our Customer Fulfillment team as an Experience Manager. As a key member of our Returns Experience team, you'll be responsible for shaping the future of customer returns and driving cost optimization.About the Role:As an Experience Manager, you will lead Amazon's Customer Returns...

**Requisition ID **: **It's an exciting time to be part of the IFF family. We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.Nourish is the largest of the 4 IFF divisions, with ~$7 billion in sales, around 5.000 employees, serving 43.000 customers worldwide....

Requisitos Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Excellent knowledge of management methods and techniques Working knowledge of customer service software, databases and tools English Fluent/Native Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills

Job OverviewThis role is critical in ensuring exceptional customer experiences, managing operational efficiency, and optimizing support processes.Key ResponsibilitiesLead and manage relationships with BPO partners and SAC agencies.Oversight of day-to-day customer operations to meet SLAs, volumes, and service standards.Monitoring and reporting on ticketing...