Customer Experience Strategist

Há 4 horas

São Paulo, São Paulo, Brasil beBeeExperience Tempo inteiro R$100.000 - R$130.000

**Job Title:** Experience Manager


We're seeking an experienced leader to join our Customer Fulfillment team as an Experience Manager. As a key member of our Returns Experience team, you'll be responsible for shaping the future of customer returns and driving cost optimization.


About the Role:


As an Experience Manager, you will lead Amazon's Customer Returns Experience & Cost Optimization initiatives. Your focus will be on delivering convenience, trust, and speed in customer returns resolution while optimizing operational efficiency.


Key Responsibilities:


  • Define and execute returns experience strategy
  • Drive product innovation and process improvements
  • Manage NCRC program P&L and abuse prevention
  • Lead team development and performance
  • Ensure operational excellence in returns processes

About the Team:


You'll be part of a dynamic team that drives innovation in returns solutions, serving millions of customers daily. We combine customer obsession with data-driven decision-making to revolutionize the returns experience while managing the Net Concessions and Returns Cost (NCRC) P&L.


Requirements:


  • Bachelor's degree
  • Experience owning/driving roadmap strategy and definition
  • Experience with end-to-end product delivery
  • Experience with feature delivery and tradeoffs of a product

Preferred Qualifications:


  • Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions, and track effectiveness of change
  • Experience working with a cross-functional team across design, operations, and engineering teams to meet high-reaching goals

This is an exciting opportunity to shape the future of customer returns and drive cost optimization. If you're a motivated and results-driven professional with a passion for customer experience, we encourage you to apply.

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