Customer Experience Strategist

Há 11 horas

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$115.000 - R$135.000
Job Title

A Customer Success Manager is responsible for delivering exceptional customer experiences through expert technical and operational configuration, ensuring seamless orchestration of all Signature deliverables, experience, and renewal, and expansion.

Key Responsibilities
  • Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.
  • Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
  • Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
  • Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:
    • Coordinating the completion of the Signature Success catalog of services as required for your customer.
    • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.
    • Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation.
  • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
  • Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
  • Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

  • Customer Success Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$80.000 - R$100.000

    Customer Success StrategistAbout the Role:We are seeking a highly skilled Customer Success Strategist to join our Scale team. In this role, you will manage high-potential accounts, driving success through strategic engagements and scalable programs.Your Responsibilities:Develop comprehensive onboarding plans for seamless customer adoption.Serve as a trusted...

  • Customer Experience Strategist

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeCustomerAdvocate Tempo inteiro R$90.000 - R$120.000

    Unlock Success as a Customer AdvocateYou will work closely with diverse customers, helping them optimize their customer experience messaging and deliver recommendations to enterprise organizations. This role involves cross-functional collaboration with various teams to leverage data and insights, shape approaches, and inform discovery.A Day in the...

  • Customer Experience Strategist

    Há 10 horas

    São Paulo, São Paulo, Brasil beBeeExperience Tempo inteiro R$100.000 - R$130.000

    **Job Title:** Experience ManagerWe're seeking an experienced leader to join our Customer Fulfillment team as an Experience Manager. As a key member of our Returns Experience team, you'll be responsible for shaping the future of customer returns and driving cost optimization.About the Role:As an Experience Manager, you will lead Amazon's Customer Returns...

  • Customer Growth Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerGrowth Tempo inteiro R$55.000 - R$85.000

    We are seeking an accomplished professional to fill the role of Customer Growth Strategist. As a Customer Growth Strategist, you will be responsible for leading customer-facing teams and implementing strategies that drive success and growth.">You will develop and execute comprehensive customer success plans, leveraging your expertise in relationship...

  • Customer Solutions Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro R$120.000 - R$150.000

    Job Title: Customer Solutions Strategist">We are seeking a seasoned professional to join our team as a Customer Solutions Strategist. In this role, you will leverage industry knowledge and business acumen to lead conversations with clients, identify challenges, and provide innovative solutions to drive growth and customer satisfaction.">The ideal candidate...

  • Senior Customer Experience Leader

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro R$80.000 - R$120.000

    Customer Experience StrategistAbout the Role:We are seeking a highly skilled Customer Experience Strategist to drive meaningful change in our customer support strategies and collaborate with cross-functional teams to deliver comprehensive solutions.Your key responsibilities will include:Executing CX Strategy: Lead the execution of customer experience...

  • Customer Experience Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro US$80.000 - US$110.000

    At the forefront of organizational innovation, we harness AI-powered automation to unleash human potential.Job Role:This pivotal position ensures clients derive continued value from our cutting-edge solutions. Key responsibilities include:Exceeding renewal targetsIdentifying and mitigating potential renewal risksCollaborating seamlessly with cross-functional...

  • Customer Experience Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerCentric Tempo inteiro R$90.000 - R$120.000

    Job DescriptionThe key objective of this role is to enhance customer satisfaction by delivering an exceptional channel experience. This involves data-driven insights to inform strategic decisions and implement process improvements that foster seamless interactions.ResponsibilitiesDrive continuous improvement across Reclame Aqui processes, collaborating with...

  • Customer Success Strategist

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$110.000 - US$135.000

    Strategic Account Manager PositionWe are seeking a highly skilled Customer Success Strategist with expertise in driving customer growth and renewals. The ideal candidate will have strong strategic account management experience, with the ability to build and maintain long-term relationships with senior stakeholders.This is a mid-to-senior-level role with...

  • Rider Experience Strategist

    1 dia atrás

    São Paulo, São Paulo, Brasil beBeeRiderExperience Tempo inteiro R$9.600.000

    Rider Experience StrategistAbout the Role:We are seeking an experienced professional to lead our efforts in understanding and enhancing the rider experience.Key Responsibilities:Conduct research to identify areas for improvement and develop strategies to optimize the rider experience.Collaborate with cross-functional teams to design and implement localized...